Part Time Customer Service Representative

Responsible for managing incoming calls and handling customer service inquiries while generating sales leads that develop into new customers. Ability to identify and assess customers' needs to achieve satisfaction.

Respond to customer inquiries through multiple means of communication (telephone, email, chat).
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
• Answer incoming calls in a professional and courteous manner.
• Listen, document and help resolve conflicts with customers
• Receive, process, and track assigned orders according to established department procedures. Consult with various internal departments to ensure order completeness and on-time delivery.
• Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
• Investigate and resolve customer complaints.
• Enter incoming orders into Amtech timely and accurately.
• Follow-up on completed order to ensure satisfied customer.
• Additional duties as needed or directed.

• High school diploma or equivalent
• 1 year customer service experience preferred
• Customer focused with timely decision-making skills.
• Ability to act independently, take initiative and drive tasks and issues to resolution.
• Energized by a fast paced, ever changing environment.
• Responsive, approachable, and receptive to input.
• Desire to collaborate to optimize business products.