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Residential Housing Supervisor

Metropolitan Ministries
life insurance, paid holidays, tuition reimbursement, 401(k)
United States, Florida, Tampa
2002 North Florida Avenue (Show on map)
April 28, 2024

About Us:

  • If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
  • Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
  • We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

* Salary: $47,000-$49,500

* Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

* Preventative care is 100% covered (free) on all plans.

* PTO is offered to full-time and part-time employees.

* 11 days of PTO and 10 paid holidays annually.

* Option to participate in the 401K plan with employer match.

* $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

* Employee Assistance Program

* Option to participate in supplemental group insurance plans at affordable rates.

* Tuition reimbursement program

* Training and career development.

* Discounted membership at the YMCA.

Job Functions: In addition to maintaining an active caseload, this position supervises assigned staff members in the Housing Residential program. Successful candidates maintain and develop partnerships with landlords in the community, as well as participates in and provides leadership in the organization's performance and quality improvement efforts.

Essential Responsibilities:

  1. Performs case-management activities with all clients housed in the Emergency Shelter Program, including working with clients to determine client plan, goals, funding streams, and coordinates and performs regularly scheduled home visits. Ensures families are linked to services and natural support systems as stated in the Family Support Plan. Maintains client case notes, history, and data through HMIS utilizing best practices for keeping client information confidential.
  2. Selects, supervises, supports and trains assigned housing program staff. Responsible for completing employee supervision and evaluations on those directly supervised and for ensuring that an effective employee development, discipline and recognition programs are implemented.
  3. Generates and compiles client outcomes and reports within HMIS Database and Excel for reporting to funders for program. Collects, evaluates, and reports on data for KPI on a monthly and quarterly basis.
  4. Responsible for creating policies and procedures for the Kitchenette program and monitoring client success within the program.
  5. Serves as representative with community partners regarding the Housing Team programs as needed.
  6. Establishes and maintains partnerships with landlords to support families served.
  7. Conducts monthly file audits to monitor outcome compliance. Monitors progress of files for Quality Assurance on families.
  8. Conducts Housing related classes, orientations and/or workshops.
  9. Verifies participation and engagement of Housing Program Services available in Virtual Uplift U.
  10. Assists in the administration of internal housing financial resources.
  11. Works with the Associate Director of Housing Services to monitor contractual agreements and coordinate staff training needs.
  12. Attends meetings, training and conferences as directed. May serve on both internal and external committees as directed.
  13. Participates in Metropolitan Ministries' holiday efforts. Participates in Bridge Builders and other fundraising events when needed.
  14. Meets personal goals and actively contributes to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan. Attends required staff meetings and on-going trainings.

Education and Experience:

Bachelor's degree in social work; 3-5 years of Case Management experience. Currently possess or willing to obtain a Housing Quality Standard certification.

Skills Requirements:

Requires heart for ministry. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills, and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates computer literacy with knowledge of Microsoft Word and Excel. Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings.

Physical Requirements:

Must have adequate hearing and speaking ability as to take part in and provide sound oral communication and information. Must be capable of working outdoors in sunlight and higher temperatures on occasion. Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress. Must be able to lift 20 lbs. or more.


Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening. Must be able to communicate effectively in English. Requires a valid driver's license, a clean driving record and the ability to qualify for the Ministries' driving program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at Daryl.Belluccia@Metromin.org

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