Sales Correspondent I

The Hydraulic Valve Sysems Division specializes in leading innovative valve solutions that deliver maximum overall value and a preferred partner to our customers in key markets. Relentless commitment to our key end markets through focused innovative solutions, uncompromising customer service & world class quality that deliver exemplary results.

Basic Function:

Communicate customer requirements. Provide customer service via telephone, fax, or written correspondence. Communicate all requirements to appropriate product team through mainframe order entry. Data entry including new orders, changes, credits, special pricing agreements, returned goods and customer data base. Provide support to inside sales team.

Functional/Relationship:

Interacts routinely with customers, co-team members, business units and division management to communicate all customer information as an advocate of premier customer service.

Scope/Supervision:

Under general direction of Sales Administration Manager, provide premier customer service through division marketing policy. Knowledge of all standard pricing policies. Handle all EDI/fax/written orders and correspondence. Perform all data base maintenance for accuracy and quality in information systems. Have a working knowledge to recognize part numbers and their relationships to product groups and corresponding teams.

Responsibilities:

Timely response to all customer inquiries. Facilitate all order processing via main frame order entry. Communicate all customer requirements including delivery, pricing and special instructions to appropriate product teams. Maintain appropriate customer files and related reports. Handle ATRs files and provide warranty and non-warranty information to customers.

Must continuously maintain the highest degree of customer service, throughput, quality, cost reduction and people productivity. Any other duties as assigned.

Requirements:

Must have a High School Diploma or GED equivalent.

Part number knowledge within standard literature and pricing documents.

2 years technical or business related degree or equivalent experience.

Equivalent experience will be determined by H.R.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.