QUALITY ASSURANCE MANAGER

StepStone Family & Youth Services

The Quality Assurance Manager (QAM) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The QAM provides leadership oversight to operations in meeting their goals and ensure safety and satisfaction for individuals supported.

Maintains knowledge of operation's regulatory, accreditation, and company requirements.
• Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements.
• Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities.
• Completes documentation of operational review activities thoroughly and timely.
• Prepares detailed summary reports of quality assurance findings related to operational reviews.
• May serve as the contact person for external regulatory reviews, in the absence of the Executive Director.
• Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met.
• Works with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed.
• Serves as a leader in the development and implementation of the operation's improvement planning initiatives and outcomes achievements.
• Develops and implements internal quality practices under the direction of the Executive Director.
• Provides recommendations to leadership about needed actions to improve quality
• Communicates effectively with management and staff, using good judgment and diplomacy
• Provides reports to operation leadership regarding the status of program performance
• Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk.
• Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement.
• Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines.
• Oversees the Critical Incident Reporting and Mortality Review processes
• Serves as Chair of the operation's Quality & Safety Committee, and participates in other committees as assigned
• Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards.
• Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.)
• Supervises entry level QA position, if applicable
• Performs other duties as assigned
• Travel Required within designated service sites

• Bachelor's Degree* in human services or related experience and minimum of 2 years working with foster care families and children
• Valid Driver's license in good standing with current automobile insurance
• Two years case management and supervisory experience preferred
• Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field preferred.
• Familiar with applicable federal, state and local laws and regulations
• Accustomed to complex, fast-pace and confidential work environment
• Excellent written and verbal communication skills
• Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.
• Ability to work flexible hours