Customer Service Supervisor

The Customer Service Supervisor is responsible for strategic oversight of all Divisional customer service operations within the order management process. Position will interact on a daily basis with customers, production, logistics, and sales staff to effectively meet customer service standards and support the Division's strategic initiatives.

X Has Direct Reports Does Not Have Direct Reports

Position will directly report to Division Commercial Manager and supervises related customer service personnel.

• Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
• Optimizing the various customer service operations to improve the overall Parker Customer Experience
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Assisting with the development and implementation of service policies and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Maintaining the daily/ monthly customer claims process including corrective actions.
• Customer specific assignments
• Administer customer specific rebate and discount program(s)

Performing additional duties where needed.

-Bachelor's college degree in business or related discipline required.

-Possess analytical and technical skills required to understand business practices and processes.

-Minimum 3 yrs in a manufacturing/distribution environment with supervisory experience.

-Must possess advanced computer software skills and ERP software systems.

-Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts.

-Must be legally authorized to work in the United States.

-Local candidates only, relocation benefits are not being provided.

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. Legal authorization to work in the U.S. is required for all positions, and certain positions may require specific types of legal work authorizations.

Minority/Female/Disability/Veteran/VEVRAA Federal Contractor.

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf or http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf