Coordinator, College Information Center/Student Services Welcome Desk (Winter Haven)

About the Position:

This career position serves as the primary coordinator of the Information Center's daily operations, including oversight of staff activities. Provides responsible administrative and clerical duties in support of other departmental functions, including admissions, registration and record keeping.

Essential Functions/Duties:

• Greets and assists students at Welcome Desks as needed.
• Provides exceptional service to students and visitors via in-person communication, phone, and email.
• Assists the Associate Dean in activities related to College, departmental, and office operations.
• Responsible for special projects and assignments as requested by the Associate Dean and Data Analysts.
• Prepares reports as required and maintains computer and paper file records in accordance with College policies.
• Supports meetings through meeting coordination, room and telephone reservations, and preparation of meeting minutes as requested by the Associate Dean.
• Enters and maintains required participant/student information in secure external databases as required.
• Maintains expert user-knowledge of Genesis as it relates to projects at hand.
• Responds to Departmental emails and serves as the department expert with Chat software.
• Ensures task completions relative to department personnel, resolves routine questions and problems, and refers more complex issues to higher levels.
• Assists Associate Dean in the coordination of staff. Ensures smooth departmental operations of the Welcome Desk staff, tracking staff attendance, and time sheet timeliness and training as required.
• Directs the work of the Welcome Desk staff to assist in special project needs.

• Good organizational skills, with special attention to details.
• Ability to maintain confidential information.
• Proven customer service skills
• The ability to establish an effective rapport with students, faculty, and staff.
• Good oral and written communications skills.
• Ability to work well with others.
• General office skills and proficiency in standard business practices and etiquette
• Ability to multi-task
• Working knowledge of Microsoft Word, Excel, and Outlook
• Leadership skills

Salary and Benefits Information

• This position is a level C15. Please see below for specific salary range.
• We offer an excellent employer-paid benefits package including the following: Medical, Dental, Life, Long-Term Disability, Vacation (except faculty), Holiday and Sick Leave, Retirement (if eligible) and college fee waivers. Other employee-paid, voluntary benefits (vision, short-term disability, etc.) are also available.

Required Education:

• High school graduate (or equivalent).

Preferred Education:

• A college degree or college coursework is preferred.

• Three years of administrative and clerical support experience.

Preferred Experience:

• At least 6 months of experience in a college or university student services department.
• Experience working with an ERP (enterprise resource planning) system is preferred.
• Customer service experience preferred.
• Bilingual - English/Spanish preferred.

Submissions that do not include all parts of the following required information will not be considered:

• a resume
• an electronic job application (all sections MUST be completed)

This position will close at 8:00 a.m. on Friday, April 26, 2024.

Important Information

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
• Polk State College participates in E-Verify. Candidates must provide documentation of eligibility to work in the United States. Polk State College does not provide visa sponsorship.
• Polk State College is committed to equal access/equal opportunity in its programs, activities, and employment. For additional information, visit polk.edu/compliance. For questions or concerns, please contact: Lonnie Thompson, Chief of Institutional Compliance & Engagement/Title IX Coordinator; lthompson@polk.edu.
• To request Veteran's Preference, please be sure to upload all necessary documents (DD-214, etc.) to your application.
• Polk State College is a drug-free workplace.
• Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. Reasonable accommodations are considered on a case-by-case basis.
• Reference checks, successful completion of a background check, and third-party Education Verification for all stated degrees will be required prior to employment.
• Polk State College does NOT provide relocation assistance for this position.

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