IMPLEMENTATION CONSULTANT

PharMerica

As the Implementation Consultant, this candidate will lead future client implementation onboarding, change of ownership projects, as well as pharmacy and facility move projects. The candidate will create and oversee project timelines to ensure deliverables are met.

This is a remote position, with the potential of 10% travel. Applicants can reside any where within the continental USA, preferrably in the easter or central time zone.

The ideal candidate will be highly organized, forward thinking, confident communicator, and take a proactive problem-solving approach.

As the ideal candidate, you are energized by creating an environment for you to lead multiple successful projects at a fast pace.

We offer:

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

If your passion is service excellence and top-quality care come join our team and apply today!

*Position will be posted for a minimum of 7 business days

Responsible for all activities related to future customer implementation projects, change of ownership projects, as well as pharmacy and facility move projects
• Coordinates additional products or services to existing customers relevant to the customer transition process
• Use discretion and judgment to communicate service component needs with each service area involved in the implementation; external customer, Customer Field Service, IV, Clinical Consulting, Clinical HUB and any other services as requested to ensure timely notification and set up
• Creates and coordinates implementation timelines and agendas
• Responsible for organizing/storing all documentation for customer implementation on Share Point Site
• Creates customer specific documentation per department standards
• Maintains complete and accurate records for all projects assigned per department standards
• Schedules and host internal/external project calls; which requires active listening and on the spot problem solving to analyze, interpret or make deductions from varying facts or circumstances
• Performs pre and post implementation assessment, document and provide feedback which drives process improvements
• Investigates, escalate, and resolve matters related to project quality assurance
• Provides metrics of all activities involved in the assigned project
• Uses advanced knowledge of pharmacy standards to proactively identify any roadblocks for deliverables
• Performs all other related duties as required
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• High School graduate, GED or equivalent experience, Evidence supporting ability to learn and adapt to changes in processes and environment
• 2-3 years customer service experience or pharmacy technician or project coordination required
• Pharmacy or customer service experience. Preferred experience in Long Term Care Pharmacy setting desired
• Valid driver's license
• Ability to professionally communicate contracted customer goals and directives to defined team members; Excellent communication and customer relationship skills; Technologically savvy; Intermediate or above computer skills; Familiarity with managing with metrics required
• Multi-tasking, Project Management, Analytical skills, Written and oral communication skills, Strong interpersonal skills, Planning and organizational skills, Problem solving skills required