AV Service Technician

AV3, Inc. is a small, Native American and Veteran owned Audiovisual (AV) Systems Integration company headquartered in Southern Maryland. Supported by Belmont Point Management LLC's Executive Leadership team, we've earned a reputation as a premiere AV integration and installation provider serving the Intelligence and Defense communities, Maryland Public School System, and diversified, worldwide commercial customers.

We are excited to be recruiting for new talent to join our growing and innovative team. We are currently hiring an AV Service Technician to support our service department.

The responsibilities of this role may include:

• Respond to service calls and diagnose the issues, and determine a solution
• Perform maintenance trips and communicate with the customer to AV3 standards
• Provide phone support as required
• Assist in the creation of RMAs and seeing them through completion
• Assist in answering service phone calls and emails with a strong customer focus
• Ability to manage and enter data within a ticketing system
• Loads, tests, and troubleshoots control systems such as AMX, Crestron, and Extron with both Techs and Vendor/Manufacture
• Loads, tests, troubleshoots, and manipulates DSP files including ClearOne, Biamp, and Extron
• Configures advanced AV equipment including Extron, Crestron, AMX, CISCO, ClearOne, and BIAMP
• Fabricate, terminate, and install AV and IT cabling; RJ-45, DB-9, 3.5mm, XLR, etc.
• Configures video conferencing solutions such as Polycom and CISCO
• Test, commission, troubleshoot, and diagnose various AV systems
• Performs site surveys and document requirements for Engineers and PMs
• Maintain certifications and continuous relevant training
• Performs all other duties as assigned

To qualify for this position, you must possess a HS diploma or equivalent and at least 5 years of relevant experience. A valid driver's license is also required for this position.

Position must report on-site in Mecahnicsville, MD for the first 3 months.

This position is eligible for a hybrid schedule but will require travel to customer sites around the DC/MD/VA area while also reporting to Mechanicsville, MD as needed.

Additional qualifications include:

• Time Management
• Communication
• Organizational Skills
• Thoroughness
• Customer/Client Focus
• Technical Capacity

What sets AV3, Inc. apart?

Founded in 2006, AV3 quickly established a reputation of exceeding customer expectations and remains a leading, cutting edge AV and multimedia systems organization. We set our standards high! From rapid response to customer requests, to in-house systems configuration and onsite installation, through maintenance; the dedication and expertise of our experienced workforce sets us apart.

Benefits

Our approach is simple - we invest in our employees who in turn provide turnkey products and support to our customers. If you are eager to advance in an employee first organization that is eager to grow alongside you, AV3 Inc. is your employer of choice.

For all regular, full time employees, we offer:

• Employer shared Health, Dental, and Vision Insurance
• Employer paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance
• Voluntary Life Insurance
• 401(k) Plan with Matching Contributions
• Paid Time Off
• Eleven (11) Paid Holidays
• Work-Life Balance
• Awesome and Rewarding Culture!

Pay Range

$22.00 - $35.00 per hour

The above pay range represents a general guideline; however, AV3, Inc. considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Employees may be eligible for a discretionary bonus in addition to base pay.

AV3, Inc. is an Equal Opportunity Employer for all including individuals with disabilities and protected veterans. We participate in E-Verify.

#IND2006