RMA / MRB Planning Coordinator

RMA / MRB Planning Coordinator

Advantest Test Solutions, Inc. (ATS) is looking for an RMA / MRB Planning Coordinator to join our team in Lake Forest, CA. ATS is a leading provider of massively parallel electronic test systems that includes System Level Test (SLT), burn in and semiconductor/module tests. ATS has an exciting line of high-performance test systems that support the semiconductor industry around the world. The ideal candidate will be self-motivated, proactive, hands on and logical to work successfully in a stimulating manufacturing environment. This is an onsite position.

Essential Duties & Responsibilities

RMA Order Management:

• Direct interface with customer, or ATS sales/BD to ensure repair purchase order is clean and meets order acceptance requirements and manage any change orders.
• Process customer repair purchase order into company Oracle ERP
• Work with program managers and other functions to manage order/parts to ship on time per customer requests.
• Coordinate with production, quality, planning, and procurement for repair completion dates.
• Generate shipping documents related to repairs (system or manual).
• Follow all SOX requirements related to order processing and invoicing.

Formal Quote Generation:

• Preparation of formal repair quotes requested by production team based on findings of evaluated hardware.
• Assist with obtaining necessary approvals for repair pricing, etc.

RMA / MRB Support

• Acquire and maintain a thorough knowledge of all products and services related to RMA & MRB
• Generate and issue RMA numbers to customers upon request.
• Create, update, distribute and maintain RMA / MRB reports as needed.
• Manage backlog of RMA's / MRB.
• Follow up on all open, outstanding, un-returned RMA's with suppliers and customers (flag when appropriate and help to determine next steps).
• Follow up on all open, outstanding, un-returned MRB items with suppliers (flag when appropriate and help to determine next steps).
• Attend or facilitate meetings and projects related to the RMA / MRB subject matter.
• Overall responsibility for exceeding key metrics
• Continuously and proactively reviews process and defines strategies to optimize process.
• All other duties as assigned.