Accessible Technology Specialist - Program Specialist 2

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC's mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

Accessibile Technology Support

• Advocate for and facilitate a campus-wide culture of accessibility for technology-mediated learning environments.
• Collaborate with IT, Access Services, and other academic departments to procure, develop, and maintain accessible technology resources.
• Conduct rigorous accessibility audits of current and new technologies and provide actionable feedback reports for compliance with accessibility standards.
• Develop and deliver training materials and workshops on creating and maintaining accessible content for faculty and staff.
• Provide technical assistance and support to faculty and staff on accessibility issues and the use of assistive technologies.
• Stay current with accessibility legislation, guidelines, and best practices (eg.. ADA and Section 508 of the Rehabilitation Act, WA Policy 188, WCAG, UDL, Quality Matters) to inform policy and practice within the College.

• Provide timely technical support for the learning management system (currently Canvas LMS) and related institutionally-sponsored educational technology including the Microsoft 365 software suite, resolving issues related to software, hardware, and connectivity.
• Liaise with vendors to ensure the seamless integration and ongoing support of learning tools, managing their deployment and facilitating user adoption.
• Partner with the Learning Innovation team to design and conduct workshops on teaching and learning technologies, creating instructional materials and learning aids to improve digital literacy.
• Partner with faculty, staff, and instructional designers to effectively incorporate teaching and learning technologies into the curriculum in a way that supports, accessibility and ease of use for all students.
• Supervise and mentor a team of part-time and work-study Help Desk staff, driving high standards in technical support and fostering professional growth.
• Model and grow the capacity for culturally responsive, trauma informed, and antiracist customer support in the Information Commons and Learning Technology Support teams.
• Oversee the checkout and inventory of student-facing technology, ensuring resources are readily available and communicated to students.

• Maintain familiarity with common standards, frameworks, and pedagogical best practices for teaching and learning with technology (e.g.. Quality Matters, UDL, TiLT).
• Actively engage in professional development and continuous improvement around educational technology to bring innovative practices to TCC.
• Actively collaborate and engage with peer institutions via SBCTC's eLearning Council and similar external workgroups and consortia.
• Other duties as assigned

Duties of the position require knowledge, skills and abilities:

• Expert knowledge of accessibility standards and regulations, including WCAG, ADA, Section 508 of the Rehabilitation Act, and Washington State's Policy 188.
• Comprehensive understanding of Universal Design for Learning (UDL) to support inclusive education.
• Competence in administering Learning Management Systems (LMS) such as Canvas, Blackboard, or Moodle.
• Experience managing an enterprise ticketing system for tracking support issues and resolutions efficiently.
• Capable of managing project workflows and meeting deadlines in a dynamic environment.
• Proficiency in utilizing and troubleshooting a range of assistive technologies and software used by individuals with disabilities.
• Skill in conducting accessibility audits and utilizing accessibility testing tools.
• Ability to work collaboratively across multiple departments, proactively engaging with campus partners to support and advance campus-wide accessibility initiatives
• Team-oriented mindset with a collaborative approach to problem solving.
• Commitment to staying current with emerging accessibility issues, technologies, and best practices.
• Enthusiasm for ongoing professional development and engagement with the wider accessibility community.

• Bachelors Degree from an accredited college or university. -OR- equivalent combination of education and/or experience.
• Professional experience applying accessibility standards in an educational or related setting.
• Hands-on experience with Learning Management Systems and assistive technologies.
• Proven track record of managing support ticketing systems and providing excellent customer service.
• Practical involvement with Universal Design for Learning principles.
• Word processing and spreadsheet software experience preferably MS Office.
• Supervisory or lead experience preferred.

• Successfully completion of a criminal history background check prior to employment.

Application Materials
Complete application packages must include the following:

1. Tacoma Community College online application form.
2. Resume and cover letter - In your cover letter, describe how your background and experience align with the responsibilities for this position.