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Technical Support Engineer
Genfare | |
paid time off, 401(k) | |
United States, Illinois, Elk Grove Village | |
800 Arthur Avenue (Show on map) | |
May 19, 2024 | |
Technical Support Engineer Location: Elk Grove Village, Illinois, United States Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, Genfare is a leader in configurable fare collection systems in the public transit industry. By creating high quality equipment and payment systems to improve the rider experience, we empower equitable mobility and provide services to better connect communities. How you will make an Impact (Job Summary) As a Technical Support Engineer, your core function will be managing technical inquiries and performing onsite system reviews of our fare collection solutions. You will be responsible for software system installations, upgrades and training client teams-including their IT, planning, operations and maintenance departments. You will collaborate with our Field Services team on schedules, installations and training, and ensure that all services are documented to the designated project and tracked to completion. A successful Technical Services Engineer will also identify and solve any gaps in the process while on the job and then be able to leverage any changes that need to be made internally to resolve an issue. In this role you are a client advocate and need to be able to be able to communicate the voice of the client. This is a highly-visible, client-facing role. It will be critical to present yourself in a professional and courteous manner. You will need to ensure that a client's expectations are met, and are responsible for receiving the final sign-off from them before invoicing begins. What you can expect in this role (Job Responsibilities) While each day brings new opportunities at SPX, your core responsibilities will be:
What we are looking for (Experience, Knowledge, Skills, Abilities, Education) We each bring something to the table, and we are looking for someone who has: Required Experience
Preferred Knowledge, Skills, and Abilities
How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include:
Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis. ABOUT SPX
SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands. SPX TOTAL REWARDS
At SPX , what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results. OUR VALUES
At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve. WORKING AT SPX
Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis. |