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Community Relations Officer

Needham Bank
dental insurance, life insurance, paid time off, paid holidays, long term disability, tuition reimbursement, 401(k)
United States, Massachusetts, Needham
1063 Great Plain Avenue (Show on map)
June 17, 2024
Community Relations Officer

  • Job Tracking ID : 512272-879488

  • Job Location :

  • Job Level : Any

  • Level of Education : BA/BS

  • Job Type : Full-Time/Regular

  • Date Updated : 05/23/2024

  • Years of Experience : 7 - 10 Years

  • Starting Date : Invalid Date

  • Salary : $0

Job Description

Oversee and administrate community outreach and engagement, community involvement, and corporate giving. Responsible for financial literacy program, including outreach to consumers and businesses on general financial topics as well as fraud prevention and cyber security through seminars, webinars, email campaigns, social media and website content. Administrates corporate giving program for all bank sponsorships, non-CRA contributions, and foundation grants, ensuring that we are reaching our market area in a consistent and equitable manner. Serves as production coordinator and bank liaison on media projects including TV, print and digital that involve customers, employees or other community members.


  • Manages the Bank's community relations and community involvement program
  • Develops strategies to ensure that we are reaching all segments of our market, working cross-functionally to ensure strong support of diverse and inclusive organizations and causes
  • Represents the bank and helps manage community activities. Leads employee volunteer committee and identifies opportunities for employees to become more engaged in non-profits the bank supports
  • Manages Bank's sponsorships, non-CRA donations and foundation grants, negotiates brand placement and reports on outreach efforts (number of participants, cost per contact, etc.) Provides reporting and analysis for all corporate giving, including the Charitable Foundation
  • Manages bank's sponsorship and non-CRA budget, provides management reports for executive leadership and the board, and works to leverage our community investments.
  • Develops annual financial literacy outreach plan ensuring a comprehensive and holistic outreach effort for both consumers and businesses. Develops outreach strategy that encompasses seminars/webinars, blog/knowledge center content, customer email campaigns, social media and website content (webpages, blogs, knowledge center articles.) Oversees content and/or writes content. Quantifies results and makes recommendation for year over year improvement
  • Provides writing and editorial support for a variety of marketing projects including brochures, articles, blogs and the annual report
  • Ensures completion, quality, and timeliness of marketing projects related to community outreach, financial literacy and corporate giving
  • Coordinates production and acts as bank liaison on media projects including TV, print and digital that involve customers, employees or other community members.
  • Effectively negotiates and leverages opportunities with vendors, publishers, and other applicable marketing platforms
  • Manages and maintains relationships with key vendors as needed
  • Independently driven to stay current with issues and trends in both financial literacy, and fraud prevention areas
  • Performs additional duties as requested, needed or assigned

Experience and Skills


  • Excellent verbal and written communications skills with ability to create original content or provide input and edit the work of others
  • Outstanding organizational skills. Ability to multi-task in a fast-paced environment
  • Ability to communicate complicated financial concepts and financial literacy topics clearly and succinctly
  • Strong project management skills
  • Ability to make presentations in the community and "work a room"
  • Ability to present and interpret data relative to our community involvement and giving programs
  • Strong knowledge of marketing operations
  • Ability to work individually and with cross functional teams to develop consensus within diverse groups and drive results
  • Capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the Bank and demonstrate highest levels of customer service and discretion when dealing with the public
  • Strong MS Office skills
  • Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)


  • Bachelor's degree in business, marketing or communications or equivalent work experience
  • 6+ years relevant experience in marketing, development, financial literacy fields, financial services experience preferred


  • Normal business office environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

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