Contact Center Architect
LMI Consulting, LLC | |||||||
United States | |||||||
Nov 06, 2024 | |||||||
Contact Center Architect Job Locations
US-Remote
Overview At LMI, we're reimagining the path from insight to outcome at The New Speed of Possible. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting to evolving mission needs. As a Contact Center Solution Architect specializing in Genesys Cloud, you will be responsible for designing, implementing, and supporting contact center solutions that leverage the Genesys Cloud platform. You will work closely with clients to understand their business requirements, assess technical needs, and develop customized contact center solutions that optimize performance, scalability, and customer experience. Responsibilities
Collaborate with clients to gather and analyze business requirements for contact center solutions, including telephony, IVR, routing, workforce management, and reporting.
Qualifications MINIMUM:
PREFERRED EXPERIENCE/SKILLS:
EEO Statement LMI is an Equal Opportunity Employer" all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact accommodations@lmi.org Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? We can recommend jobs specifically for you!
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