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Applications Support Representative I
Sonepar USA Inc | |
life insurance, paid holidays, tuition reimbursement, 401(k) | |
United States, New Jersey, Hamilton | |
Jul 11, 2024 | |
Your next career opportunity At Sonepar, the global leader in electrical and industrial distribution, successful Associates drive and promote our mindset of Adapt, Dare and Learn. You will be developed and empowered to create best-in-class business strategies and contribute to a customer-centric environment that delivers outstanding results. About Sonepar USA Sonepar is an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions and related services. Sonepar entered the US in 1998 and continues to grow due to strategic acquisitions and organic growth. Today, Sonepar serves the market through a network of companies with over 400 locations nationwide. Your primary role as an Application Support Representative is to be the front line of support for the Sonepar Service Desk. You will be responsible for answering all calls or emails into the Sonepar Service Desk and will be required to create tickets then troubleshoot/resolve any Applications Level 1 related issues. These types of issues include but are not limited to password resets, account unlocks, cashbox problems, basic order entry or back office related questions. Service requests that cannot be resolved are escalated to a tier 2 associate or another group for additional support. Duties
Qualifications
#LI-LP1 Why work for Sonepar? At Sonepar USA, we are Powered by Difference. As a company with local roots and global reach, we thrive on the diversity of our associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? Our people. No matter where you work or who you are, you'll get all the freedom you need to push boundaries, learn from your mistakes and help take our business to another level. You'll also get opportunities to expand your industry experience every single day. Our Competitive Benefits? 401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, Life Insurance and a Definitive Career Path. Stay up to date with Sonepar USA, follow us onLinkedIn,Instagram, andFacebook, Equal Employment Opportunity Statement Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com. EEO is the Law |