Customer Service Coordinator / Resources

Join our team as a day shift, full-time, Specialist Management Customer Service Coordinator (CSC) in Albuquerque, NM.

Fulfilling your purpose begins here:

People First, Always. Here's how we take care of our people:

• Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.

Your team is bigger than your department:

• Lovelace Medical Group is a multispecialty provider group which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care.
• We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

• Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.

• Handles customer account transactions, provides customer assistance and performs and/or oversees cashiering operations. Accurate documentation of posted payment or payment arrangements.

• Reconciles daily cash drawer in accordance to cash balance policy and procedure. Accurate completion of mini cash report to include minimal posting errors.

• Completes assigned work queues to ensure timely completion of accounts for billing.

• Adheres to policies, procedures and regulations to ensure patient safety and regulations. Must attend mandatory meetings and provide constructive recommendations for areas of improvement.

• Takes ownership of assignments and other duties as assigned or requested.

• Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge.

• Cooperates and interacts with superiors, peers, other departments, and all customer groups demonstrating our commitment to service to include LHS behavioral standards.

Job Requirements:

• High School Diploma or GED
• Medical terminology
• One (1) year of previously related experience

Preferred Job Requirements:

• Associate's Degree in related field of study
• Previous medical office experience
• Heart Saver