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Direct Business Case Manager
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![]() United States, Maryland, Frederick | |||||||
![]() 3275 Bennett Creek Avenue (Show on map) | |||||||
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Direct Business Case Manager Job Locations
US-MD-Frederick
At Legal & General America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. As a recognized market leader of term life insurance, we're working to transform our business through innovation and technology to provide products and solutions that help American families secure their financial futures. We are a future-focused company, passionate about what we do and how we do it. This means working with pace and energy to reach our goals, and challenging ourselves to achieve more. We strive to create a unique environment where balance between work and life is possible. Our employees' passion, dedication and hard work, as well as our career development opportunities, benefits, and employee activities contribute to our positive workplace culture. The Direct Business Case Manager will effectively manage the D2C new business pipeline to ensure accurate and timely processing of all life insurance policy applications and requirements originated through digital and call center customer acquisition channels. Manage work volumes and staff to meet time service, customer and production standards while improving efficiencies and managing business expenses. Perform duties assigned as a licensed agent from point-of-sale to post-sale and including up-sell, cross-sell and retention responsibilities.
Perform as the Broker General Agent (BGA) for the D2C business to its customers won through digital and call center customer acquisition tactics.
Education High school diploma or equivalent Ability to obtain Life/Health Insurance Producer's license within 30 days of hire date and maintain the license through continued education Experience/Knowledge 3 years experience in a case management or customer service related position Experience in a sales environment a plus Experience using computers and navigating among multiple systems and screens Skills Excellent verbal and written communication skills, including well developed interpersonal skills Strong relationship management skills Thrive in a fast-paced, high-energy call center environment Demonstrated time management skills and the ability to manage multiple priorities Ability to work independently and within a collaborative environment Proficiency with Microsoft Office Suite (Word and Excel) What's in it for you? The expected hiring compensation range for this position is $52,600 - $70,375. This role will be working in a hybrid environment with up to 3 days in office per week. The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses. This role is eligible to participate in the Legal & General America Annual Incentive Plan. This role has 10 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year. We have a competitive compensation and benefits package focused on your overall wellbeing. Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff). We're big on professional development and we'll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals. We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you! If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The Company reserves the right to change benefits plans at any time. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. |