Field Service Engineer - NXE

Introduction

Customer Service Engineers at ASML are responsible for servicing our lithography machines and responsibilities may include the installation, upgrade, qualification, diagnostics, repair, and/or maintenance of those machines at our customer sites.This Customer Service Engineer - NXE has daily interaction with customer and interfaces often with specific senior engineers/line managers of both internal and external customer. This person will be able to handle most problems on his/her own and independently executes the defined action plans for regular and irregular maintenance activities. The Customer Service Engineer will work independently on diagnostics and maintenance, whilst being reviewed on end results.

Roles and responsibilities:

Customer Service Engineers are ASML's first line of support and work directly on our machines at customer sites. The job requirements and duties include, but are not limited to the ability to:

• Diagnose and identify root cause and define the action plan for solution.

• Execute action plans independently and handle most technical problems on his/her own.

• Escalate when needed by providing clear problem statements and technical communication.

• Interface regularly with internal and external customers on planning and action progress.

• Adhere to safety requirements including pre-work safety assessments and wearing PPE such as respirators, harnesses, hard-toe shoes, bump cap or hard hat, etc.

• Hands-on hardware above, beneath, and around machine including ladders and platforms

• Properly handle, package, administer, and return parts and tools after work is complete.

• Provide continuous improvement such as defect or failure analysis reports, post-mortems, procedure updates, and opportunities for reducing cycle times and costs.

• Keep up to date with latest machine changes by continuous learning and training.

Education and experience

• An associate degree in an engineering or technical field is required or prior equivalent experience working in a technical or technician role in work environments such as military, aviation, automotive, electrical, machining, in lieu of degree will be accepted.

• 2+ year(s) of work experience is preferred

• The ability to fluently speak, read, and write in English is required.

Skills

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you'll need the following skills & characteristics:

• Mechanical aptitude and ability to troubleshoot electronics, pneumatics, hydraulics, control systems, software, and general knowledge of semiconductor processes.

• Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.

Other information

You must be work authorized in the United States without the need for employer sponsorship.

Responsibilities:

• Night shift - working a compressed work week (12hr shifts, 7am/pm-7pm/am), alternating 3-4 days/week.

• Work up to 12 hours in a customer clean room wearing a cleanroom Gore-Tex suit and latex or nitrile gloves

• Travel internationally for up to several weeks at a time for training or cross-site support (expect initial training to happen in the 1st year and includes a 4 week common training as well as a 2,3,5, or 7 week specialized training thereafter, depending on training path. Potentially a few other 1-4 week trainings after the 1st year, depending. Training locations may include Phoenix or San Diego in the US and/or Taiwan, Germany, & the Netherlands)

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

• Occasionally lift and/or move up to 35 pounds.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may occasionally lift and/or move up to 35 pounds in weight, unaided.

• The environment generally is moderate in temperature and noise level.

• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.

EOE AA M/F/Veteran/Disability

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This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. * 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHRServiceCenter@asml.com to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.