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Technology Support Associate II

Capital Group
retirement plan
United States, California, Los Angeles
Aug 19, 2024
Technology Support Associate II As a Technology Support Associate II, you will provide desktop support for the Investment Group associates including Trading, Investment Analysts, Portfolio Managers, Assistants, and Investment Group Developers You will be a resolute and initiative-taking individual to join our team and provide exceptional support to our Investment Group associates. You will meet the criteria and be enthusiastic about technology and financial services. You will possess at least 3 years demonstrated experience providing end-user support in a networked environment. You have excellent communication, interpersonal, and relationship-building skills. You work with a sense of urgency along with excellent responsiveness. You possess a strong commitment to working as a team and providing excellent customer service. You have excellent analytical and critical thinking skills, adept at quickly analyzing and processing computer endpoint data to efficiently troubleshoot and resolve issues. You possess a proven ability to thrive in demanding environments while effectively managing multiple priorities. You are available to work an early schedule 5am - 2pm PST. You possess a strong knowledge of Windows 10 and 11, Microsoft 365, Mac OS, and Market Data applications. You have a demonstrated interest in financial services and computer technology. You have computer training skills and exposure to investment systems preferred. Possessing a bachelor's degree in business or technology is highly desired. Los Angeles Base Salary Range: $76,383-$122,213 In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings. You can learn more about our compensation and benefits here . * Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans. We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.