Infusion Scheduler - Oncology Full Time 40 hours per week Day Shifts

Job Summary :

Job Description

Essential Responsibilities:

1. Fiscal
a. Collaborate with Medical Oncology, Radiation Oncology, Pharmacy, Lab, and Patients to efficiently schedule hematology and oncology infusions and office visits
b. Ensure schedules are created in a way to enhance productivity and patient experience
c. Provide documentation/communication/scheduling assistance in the order of priority and re-prioritizes as designated by the director or designee
d. Utilize time keeping system and leave shift on time
e. Manage/order department office supplies and ensures appropriate materials are available when needed
f. Maintain basic understanding of authorization process and ensure treatments are fully authorized before scheduling

2. Quality
a. Support leadership in implementation of scheduling to enhance infusion center capacity and provide quality, cost-effective care
b. Facilitate planning, provision and documentation of patient care per request of providers and ancillary departments
c. Possess ability to problem solve, think creatively, and multitask within their scope of practice
d. Support processes looking at the patient experience and quality patient care
e. Accept and delegate tasks appropriately and promote teamwork
f. Remain up to date with policy changes and new scheduling modalities
g. Maintain knowledge of chemotherapy regimens, hematologic treatments, and scheduling guidelines

3. Patient Satisfaction
a. Promote patient satisfaction and provide service recovery as indicated
b. Provide timely response to patient needs
c. Maintain professional environment and keep noise to a minimum at all times
d. Exemplify excellent guests' relations to patients, visitors, providers, and co-workers
e. Facilitate patient flow with changes to daily infusion schedules
f. Effectively communicate with Medical Oncology, Radiation Oncology, and Nurse Navigation to minimize disruptions to patients and provide a seamless oncology treatment experience

4. Patient Safety
a. Schedule and communicate care needs set by the provider and their office
b. Obtain and update correct demographic patient information
c. Maintain accurate infusion and lab schedule in a current and organized format providing information of client flow
d. Adheres to HIPAA and follow social media policy
e. Completes front office responsibilities including answering the phone, completing patient check in, copayment collection, and updating demographic information

5. Professional Growth
a. Share knowledge and skills with colleagues and others including orientation and cross-training
b. Demonstrate leadership and is a resource for peers
c. Identify professional needs and collaborates with management for learning opportunities for self and for the unit
d. Participate in development and implementation of departmental goals
e. Ensure continued understanding of laboratory evaluation and scheduling requirements associated with chemotherapy treatment plans, hematologic care, and symptom management

6. Customer Service
a. Establish and Maintains strong relationships with all customers, focusing on patients, staff, providers, and ancillary departments
b. Provide a professional and quiet patient environment
c. Display core values of Respect, Integrity, Collaboration, Engagement, Empathy, Courage and Loyalty
d. Promote commitment to co-workers, view all staff as part of an equal team and be approachable at all times, and maintain interdepartmental relationships
e. Work with department leadership and be flexible with assignments, staffing needs and assigned shifts

Education and Experience:
1. High school diploma or equivalent

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Shift :

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