Loan Operations Specialist - Hybrid

Sirva

United States, Ohio, Independence

6200 Oak Tree Boulevard (Show on map)

Oct 11, 2024

Position Summary

The Loan Operations Specialist is responsible for multiple functions during the loan approval process. This role is crucial in ensuring the mortgage process is smooth and efficient

Functions and Responsibilities

% of Time	Description of Duty
35%	Document Review Contract Review and follow-up, ensuring compliance and integrity of loan collateral Document Management platform, identify and categorizing documents Public Folders and manual request Coordinate with mortgage consultants, processors, underwriters and closers to obtain necessary information and resolve any issues or discrepancies
25%	Loan Origination System workflow Appraisal Orders Title Orders Employment Verification Data entry to ensure loan continuity Maintain clear and professional communication with internal teams and external partners to provide updates on vendor orders and address any questions or concerns.
10%	Post-Closing Manage trailing documents delivered electronically or via US Mail Audit trailing documents for accuracy before delivering them to investors Balance recorded documents against closing disclosure to validate that borrowers were charged correctly Issue Post Consummation CDs in compliance with CFPB Manage the delivery of trailing documents to investors timely and efficiently
5%	Additional Duties Mange appraisal due date expectations and fee increases Title order follow up Other duties as assigned

Qualifications and Preferred Skills

Adaptability: In this fast-changing industry, things will change constantly you have to be flexible and adaptable
Collaborative: The team thrives on hard work, quick thinking, and collaboration and must be able to prioritize responsibilities in a fast-paced environment
Positive Mindset: Embrace the "Day One" mentality, where each day brings fresh opportunities to achieve goals.
Attention to Detail: The specialist must meticulously review documents and identify any discrepancies
Effective Communication: Clear communication with internal and external clients is crucial. Must possess strong email and phone communication skills

The candidate should be well organized, meet deadlines, and work on their own and as part of a team. We are looking for someone who always wants to learn, embraces opportunities to improve, sets personal work goals, can adapt to change, is positive, and values relationships.

Education and Certification Requirements

High school diploma or equivalent required. An associate or bachelor's degree is preferred.
Customer service experience preferred
Highly motivated, goal-oriented, with excellent time management
Confident communication skills and professionalism over the phone and face-to-face
Ability to take feedback and be coached up with the desire to get better every day
Computer proficiency required, including MS Office

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.

At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.