Field Service Engineer (Chicago, IL)
Haemonetics Corp | |
United States, Illinois, Chicago | |
Sep 29, 2024 | |
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice. Job DetailsJob Description Duties are listed in order of greatest importance. The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs. Responsibilities/Essential Duties * Device new installation, troubleshooting onsite, training and phone fix the problem. * Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement, etc. * Customer follow-up and ownership of all product and service related issues. Work as a continuous customer interface for customer satisfaction feedback, etc. * Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment. * Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions. * Assist the quality team with data collection and timely reporting to facilitate performance analysis. * Understand how the assigned program integrates with system Responsibilities: * Provide onsite service for a variety of blood management equipment. * Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales * Serve as a focal point for problem resolution assistance to subsidiary or distributor support * Responsible for editing, writing, and modifying Service and Training manuals and SOPs * Install, upgrade, repair, and maintain instrument systems in defined territory * Provide technical support to staff, contractors and customers * Manage the Service Territory including distributor's service staff * Respond to service requests and ensure customer satisfaction * Manage service parts inventory levels * Complete all required documentation in service tool (SFDC) same day as service * Provide timely and accurate reports as requested * Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc. * Maintains routine contact with existing customer base * We provide training about our products but you bring your technical skills Required Education and Experience * Bachelor's degree in Engineering or equivalent military experience. (Electrical/ElectronicEngineering, Mechanical Engineering, or medical device engineering preferred) * 2+ years field engineering experience desired * Familiarity with field alignments, electrical/electronics, or mechanical systems required * Computer literacy a must * Must be highly motivated and have strong problem-solving ability * Excellent verbal and written communications skills * Must have good technical writing abilities * Must be able to work independently and as a team playerwith field alignments,electrical/electronics,and mechanical systems * Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work * Travel requirement: 75% mostly by car but occasionally by airplane * Ability to carry 50-pound tool case. EEO Policy Statement |