Certified Medical Assistant - Float Pool

This Flexible Talent position is responsible for providing as needed, outpatient care for our patients and assisting our physicians in all clinical areas of the practice. Must be compassionate, dedicated and driven towards providing outstanding patient care.

Opportunity to assist various clinical departments with a variety of patient populations

• Triage of incoming patients by obtaining vital signs, chief complaint, reconciling medication list, reconciling allergies and preparing patient for the visit.

• Assist physicians with examinations, minor surgeries, diagnostic procedures, and treatments. Provide basic patient care and examinations as directed.

• Administer injection of medications or immunizations in accordance with approved nursing protocols. Observe the patient for any reaction to medications, immunizations, treatments, and significant incidents.

• Cross-train with LPN staff nurses to be able to perform all diagnostic procedures, i.e.; visual exams, ear lavage, EKG, Spirometry, all injections, helping with pharmacy requests, in-house labs, procedure clinics and entering of all data in the Electronic Medical record.

• Prepare exam rooms for patient visits, restocking of the clinical area and exam rooms. Sterilize instruments when used and maintain medical equipment.

• Appropriately document all nursing interventions in the electronic medical record. Review the chart for completeness, test results, and billing.

• Scan upcoming appointments for additional medical record information necessary. Obtain medical records from other physician offices, hospitals, labs, emergency rooms, and radiology prior to patient visits.

• Complete all "tasks" assigned to individual teams (as well as cover for other nurses who may be temporarily absent). This includes responding to patient messages, prescription refills, lab results, referrals, home health agencies, medication prior authorizations, patient forms and follow up from physicians. All tasks must be reviewed, addressed and marked appropriately before the close of each business day.

• Respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient phone calls should be answered on the same day they are logged in, before leaving for the day. If patient is not home at the first attempt, a notation should be made in the medical record. All patient conversations must be documented in the electronic medical record.

• In their roles as team members in the Patient-Centered Medical Home, nurses are also asked to administer and collect patient satisfaction surveys, and contact patients in between visits to assess medical status and medication adherence.

• Participate in all staff meetings, education lectures and PCMH/QI improvement activities.

• Follow ODU protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for OSHA, Blood Borne Pathogens, Compliance, Respiratory FIT and IT policy. Maintain current CPR certification and nursing license.

• Nursing staff is required to fill in for other clinical staff during vacations and illness and perform other duties as assigned by physicians or supervisors at both sites.

• Performs other duties assigned.

Successful completion of a Medical assistant program (or equivalent military training) and certification (CMA, CCMA, or RMA) is required. Must complete a Basic Life Support (BLS) class and re-certify every 2 years.

Previous medical office experience with relevant functions in a doctor's office preferred, but not required. Must have some working knowledge of computers.