Facilities Coordinator
 JLL | |
 United States, Maryland, Baltimore | |
| 500 East Pratt Street (Show on map) | |
 Sep 24, 2024 | |
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The Facilities Coordinatorwill provide dual support to the client sites & and/or Facility Managers with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment & supplies, occupancy & concierge services, and proactively develop and maintain client relationships ensuring that expected service levels are achieved.
This role supports Dual Operations in Baltimore as the client moves from one site to a new headquarters in the 4th Qtr 2024/1st Qtr 2025. After dual operations are complete, this position will reside in the new headquarters building 100%. Here is some of what you will do: Service Delivery Activelysupportanenvironment of teamwork, cooperation, performance excellence, and personal success. Conduct daily walkthroughs to ensure a clean and organized office. Respond to all work orders promptly, ensuring KPI compliance and excellent customer service. Identify opportunities for improved operation and service excellence, making recommendations for conducting site inspections and assessments to ensure all building procedures and performance measuresaremaintained at all timesand the provision of a safe workplace. Schedule and manage repairs and maintenance, minor works, and other work requests, tracking to completion. Provide information and direction to vendors, facilities staff, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption. Assist in the procurement of vendors and services as required. Coordinate the delivery of site amenities which mayinclude:fitness, food services, massage, transportation, support moves as required, and act as the site's key point of contact. Support and coordinate events, meetings, and conference facilities as required. Other duties may include but are not limitedtoreception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, and safety and security support. Update and maintain accurate records and official documentation for the site/s including web pages where any other activities to support JLL and/or operations, including, but not limitedto:moves/reconfigurations,events, reception, and building operations. Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety. Client Relationship Management Comply with all requirements of the client contract and meet or exceed Key Performance Indicators. Deliver an exceptional quality of service, as reflected by client feedback. Coordinate site operations per all agreed policies, procedures, and contract scope. Sound like you? To apply you need to have: Required 2+ years of experience in hospitality, or a related field. Proficiency with Microsoft Office Ability to work independently with little supervision and effectively deal with stressful situations. Preferred previous experience in facilities coordination/management Knowledge of local occupational health and safety requirements, critical facilities, and specialized services. Experience with work order systems. Experience with PlanOn is a plus! | |