Assistant Facilities Manager
 JLL | |
 United States, Florida, Miramar | |
| 3501 Southwest 160th Avenue (Show on map) | |
 Sep 24, 2024 | |
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Primary Responsibilities:
Establish positive working relationships with client site leads, business partners, workplace & design managers, and FM clientele to establish trust and credibility in the delivery of IFM services Resolve FM issues at sites in a timely manager, communicating updates to impacted stakeholders, and escalating when needed Act as point of contact with site occupants, property management, and landlords to coordinate FM activities and ensure client needs are met Manage third-party contractors/vendors in operating and maintaining the property Communicate KPI and SLA requirements to in a timely way and partner to identify service delivery improvements and savings; manage third-party contractors/vendors with respect to work order completion Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience Schedule and manage vendor performance of all Preventative and Recurring Maintenance activities for assigned properties Recommend continuous quality improvement practices Provide quality analysis of customer feedback on an ongoing basis; develop effective response plans and implement per the plan Demonstrate collaboration and teamwork with account wide team and proactively share and apply all learning, successes, and best practices Greet customers, vendors, job applicants, and other visitors, escort visitors to their designated areas when necessary Provide guidance or resolution to end-user on Real Estate services (i.e. Copy, MFD, Mail Services, Facilities, Rest Rooms, and IT) Reserve and manage (compliance / quality) collaborative spaces and conference / meeting / training rooms; reset collaborative spaces for next use, issue work tickets for maintenance requests and tech issues relating to the scope of services Provide guidance and basic training to Client employees and contractors on the Client Book-a-Space system Maintain working relationships with in-house and local catering companies for services in the conference rooms or request by Client employees Maintain Client supplied database on local restaurants, hotels, car services, and area amenities Provide Shipping & Receiving services; assist in prepping any outgoing packages Relationship Management Coordinate special events in support of client or JLL Assist Facility Management Team with tactical planning for the team's goals and objectives Purchasing and Inventory Control: ensure the availability of an adequate operating inventory of tools and supplies (i.e. water treatment chemicals, HVAC supplies, lighting, ceiling tiles, paint, electrical, and plumbing supplies) Preparing and submitting purchase order requests Verifying the accuracy of deliveries for count, pricing, and description Performing periodic safety and inventory checks of property tools Safety and Compliance Support compliance with JLL's minimum audit and compliance standards in facility management, financial management, and operational policies and procedures Maintain compliance to State, County, or City Ordinances, Codes, or Laws Recognize danger and safety hazards, complete hazard assessments and propose methods to eliminate them; maintain good housekeeping and safety of work areas Must complete all required safety trainings as scheduled Complies with all policies for the safe storage of material and supplies, usage, and disposal of hazardous and non-hazardous materials Support work order management by utilizing JLL's Corrigo CMMS system Support facility soft services as needed and directed Job Requirements: Education Bachelor's degree or equivalent work experience (3 - 5 years in Facilities Management, preferred) Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant Knowledge, Skills, and Ability Excellent customer, computer, managerial, verbal, and written communication skills Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives Basic knowledge of building systems (mechanical and electrical systems Basic knowledge of shipping and receiving Experience working with a work order management system Managing vendor relations Managerial experience with at least 1-3 direct reports. | |