Sr. Director, IT Services Program Strategy, COE
 JLL | |
 United States, Texas, Dallas | |
 Sep 24, 2024 | |
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Essential Duties and Responsibilities:
Provide thought leadership to develop and implement the program strategy related to the service delivery, policies and procedures focusing on racking and stacking of servers, IT equipment, cabling and smart hands support, in line with industry specifications and standards (i.e. ISO, SOC) Develop and support service development for expansion of IT services support Collaborate with sales, solutions and operational teams to drive RFP responses and business growth within IT services Build and deploy IT services operational compliance model for service delivery Provide leadership for data center smart hands portfolio transitions, technical due diligence, incident response, root cause analysis, personnel development and establishing technical training programs related to IT infrastructure and services Support service line growth within global data center sector while supporting IT services start-ups and transitions Support data center business pursuits with divisional and regional business ensuring solutions are in alignment with the global smart-hands services strategy Provide input to strategic data center product bundle to enhance JLL Data Center capabilities Integrate smart-hands/IT services best practices and procedures within existing or newly developed program/playbook and Engineering Center of Excellence Act as subject matter expert for IT services operational management within your assigned responsibility Consult with clients and account leadership with all aspects smart-hands operations, management, account expansions and solution design Maintain effective communications with external and internal clients, technical personnel and key management Position could require up to 40% travel Critical Competencies for Success: Bachelor of Science degree in Engineering, Info Tech, Business Management or a related field or equivalent experience and understanding of the facilities management business model Minimum of 10 years of experience in leadership role for datacenter IT infrastructure, specific to racking / stacking servers, IT cabling and smart-hands support Minimum of 10 years of experience with physical server hardware, switches, LAN/WAN concepts such as TCIP, switches, routers and vLANs Minimum of 8 years of hands-on working experience with equipment hardware, cabling, rack/stack and smart-hands service delivery Thorough understanding of IT, hardware and racking, cabling best practices and industry standards Ability to meet travel requirements, if needed Ability to interact with c-suite, internally and externally and present service capabilities Thorough knowledge of sales process, ability to convert prospect clients to solution/transition phase Ability to articulate value proposition to prospect clients(c-suite) and deliver on solution Thorough understanding of IT raised floor, co-location and hyper-scale environments Prior experience with development of global critical facilities programs and procedures Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States Other assignments as required | |