Senior Facilities Manager
 JLL | |
 United States, Tennessee, Nashville | |
 Sep 24, 2024 | |
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The Senior Facilities Manager will manage all high performing operational aspects of the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local requirements. The Senior FM will oversee the teams supporting its area of responsibility. This role is client facing and candidate must be able to exhibit exceptional customer and stakeholder service and communication. The key focus for this role will be to support the IFM team to ensure clear management and ownership in driving the internal operations. Ensuring services to the highest possible standards are delivered within adequate timeframes as well as representing the client and JLL values.
The Senior FM will bring its people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. It will be instrumental in ensuring the portfolio workplace delivers a great experience for visitors and staff whilst also overseeing some remote sites. Your ownership of these multiple sites and people management to ensure you have happy customers in your whole community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role. Key Responsibilities and Accountabilities includes: Governance & General Management Provide the appropriate level of staffing in numbers and skill sets in alignment with the Client to handle IFM Services, work volume and KPIs. Develop and implement plans for continuous process improvement, cost reduction and efficiency, innovation and benchmarking. Fully support Client's initiatives in an effective and efficient fashion to drive operational excellence and meet Client's Real State and Facilities leadership principles. Challenge and improve all aspects of cost and performance of the business. Develops and executes the annual Team Strategic Plan in alignment with the Regional Strategic Plan. Coordinates, participates and engages with IFM meeting cadence (operational, strategic and best practice forums). Provides visibility of opportunities in processes and programs for improvements. Provide financial and operational reporting on a monthly, quarterly and annual basis at the country/site and aggregated level as directed. Responsible for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance. Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance. Operations Monitor PPM schedules, O&M's, warranties, Task System, Asset & Life Cycle Registers. Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation and working closely with the Health & Safety Manager Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that soft services functions are delivered in a timely efficient and customer orientated fashion Proactively manages spend and budget locally in line with JLL policies and procedures including the processing of PO's, invoices, budgets, service charges, rates, rent, insurance and local taxes etc. as applicable. Network with the regional workplace experience team to ensure soft services are delivered on time, on cost and on quality. Develop a program to conduct and/or coordinate periodic inspections to ensure the space experience is consistent, and common areas are tidy and safe. Innovation, Benchmarking, & Cost Savings Provide, evaluate, and continually reassess ideas, processes and procedures; benchmarking current performance to global best practices referencing regional and local expectations. Continuously identify ways in which service can be improved and value for money can be enhanced. Communicate innovations and cost savings ideas to RE&F. Develop, seek approvals, and implement plans for continuous process improvement, cost reduction and efficiency. Benchmark practices within JLL accounts and propose improvements if applicable. People Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery Leads the adoption of the "one team approach" inspiring the FM Team to deliver a seamless service to the client's occupants, which is efficient, responsive to change and best value oriented. Coaches, trains and develops the FM Team to ensure the performance bar is continuously raise. Leads and motivates the FM Team to encourage passion in customer service. Develops talent and adopts career management techniques to maximize resources potential. Deploys resource strategies, talent and career management techniques to employ people of the highest caliber at all times. Develop and sustain a high quality well motivated team. Client Relationship Management Ensure and facilitate excellence communications with clients according to key stakeholders strategy, maintain and share all relevant information and/or lessons through a knowledge management based platform. Stay tune with Client's Rhythm of Business ("ROB") as the foundation for enabling the flow of information, setting expectations among stakeholders and driving Client's global objectives. Work in partnership with the Client to fully understand business objectives, short, mid and long term vision to define projects, programs, initiatives, client-facing activities, budget requirements and/or change management strategy. Promoting high level of satisfaction among client users by promptly responding to their service requirements. Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high-quality service Requirements Academic Background: Bachelor's degree or equivalent facilities or property management experience. Strong FM Background with a proven ability to understand and interrogate hard service / soft service delivery. Experience: 5+ years of Facilities Management experience including interaction with senior-level management; managing hard and soft services in corporate offices. Skills: Ability to react quickly and decisively when faced with a problem or issue Able to work off their own initiative and with minimal direction or supervision and drive positive outcomes. Strong team player with a commitment to support their colleagues Ability to work under pressure and to tight deadlines Knowledge of building systems, HVAC, electrical, mechanical, and plumbing services. Strong leadership, supervisory and people management skills across multiple service lines. Experience in a customer facing environment within technical FM services. Ability to display initiative, confidence, and professionalism at all times Must be prepared to travel in order tosupportregion wide delivery Ability to plan and manage financials within budget and time constraints as well as identify cost savings and avoidance opportunities. Experience with contract management, vendor management and small capital projects. Computer proficiency with MS Office and Computerized Maintenance Management System (CMMS). Able to demonstrate knowledge of local health and occupational safety requirements Experienced in dealing with critical facilities and vendor management for specialized services Candidate also needs to be: Self-motivated; confident & energetic, Flexible (able to adapt to rapidly changing situations) and, Goal-oriented (able to focus on meeting all performance targets) Ability to manage conflict and conflicting priorities Demonstrates proactive & professional approach to customer service Pr | |