Concierge
JLL | |
United States, California, San Francisco | |
Sep 24, 2024 | |
The Concierge is the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the Property.
WHAT YOU'LL DO * Greets and assists all guests and property personnel in an efficient and courteous manner * Takes great pride in offering helpful, friendly service at all times * Defines, communicates, and maintains high standards of guest service at all times * Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels * Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter * Maintains a strong knowledge of offerings at the property and can guide guests to appropriate showrooms, dining options, etc. * Informs and suggests opportunities to engage guests in Center-wide retailers and events * Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked * Develops strong working relationships with building management, showroom tenants, other building service providers, retailers, and other area businesses * Answer and respond to tenant phone calls and e-mails for assistance throughout the day * Provide guidance and information as requested from tenants and visitors to the building * Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management * Develop and maintain professional relationships with key employee and tenant contacts at the property * Maintain service alert awareness and report any security issues to the designated security and/or management parties * Participates in and successfully completes all training programs. * Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times * Acts as a property ambassador within the Center and local community to promote the property's services, amenities and events * Foster a positive and professional work environment at all times * Any additional duties as assigned |