Business Process Manager with Power BI Experience

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Job Description

JR0265546 Business Process Manager

About FIS:

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in Fintech, we'd like to know: Are you FIS?

About the team: The CX Strategy & Planning team supports transformation and future-forward delivery efforts. Responsible for managing Change Management Data and Process Governance for large transformation initiatives which will help deliver on net revenue benefits from Future Forward and help drive efficiencies and automation to CX activities.

What you will be doing:

* Act as a strategic advisor to the executive team, providing insights and recommendations based on data analysis.

* Lead stakeholder engagement initiatives to ensure alignment and collaboration across various departments.

* Develop and maintain strong relationships with key stakeholders to facilitate effective communication and collaboration.

* Conduct business analysis activities to support executive reporting and strategic initiatives.

* Create and present executive reports that provide critical insights into business performance and strategic initiatives, enabling informed decision-making at the highest levels of the organization.

* Provide leadership for the business process analysis team, including planning, coaching, recruitment, selection, performance development, and mentoring.

* Develop and implement department policies and procedures.

* Ensure deadlines and production schedules are met and reallocate workloads as necessary.

* Troubleshoot issues that arise and handle escalated problems/questions from the team.

* Work with management to determine budgets and forecasts for the department.

* Plan and implement process improvement initiatives, e.g., ISO, Lean, or Six Sigma.

* Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

* Recommend and facilitate quality improvement efforts.

* Measure performance against process requirements.

* Align improvement to performance shortfalls.

* Provide consultation on the use of re-engineering techniques to improve process performance and product quality.

* Deliver presentations and training courses including measurement, analysis, improvement, and control.

* Survey and analyze best practices for techniques and processes.

* Communicate team progress.

* Perform cost and benefit analyses.

* Perform other related duties as assigned.

What you bring:

* Extensive experience in stakeholder engagement and business analysis.

* Strong skills in developing and presenting executive reports.

* Expertise in analytics and insights, with a proven ability to translate data into actionable recommendations.

* Power BI Development Expert with a minimum of 7-10 years of hands-on experience in designing, developing, and deploying Power BI solutions.

* Expert SQL Programming Skills with a minimum of 7-10 years of experience in writing complex SQL queries, stored procedures, and functions.

* Expert Data Modeling Skills with a minimum of 7-10 years of experience in designing and implementing complex data models to support business intelligence and analytics solutions.

* Bachelor's degree in computer science, management information systems, business administration, or other related discipline or the equivalent combination of

education, training, or work experience. PMP (Project Management Professional) certification preferred.

* Strong management, organizational, team-building, coaching, and mentoring skills.

* In-depth knowledge of FIS products and services and business operations.

* High level of understanding of FIS business systems and industry requirements.

* Excellent negotiation and communication skills, both written and verbal.

* Solid decision-making and problem-solving skills.

* Ability to establish and maintain effective working relationships and interact effectively with all levels of personnel and management across technical and business functions across FIS as well as client/partner organizations.

What we offer you:

* A voice in the future of FinTech.

* Always-on learning and development.

* Collaborative work environment.

* Opportunities to give back.

* Competitive salary and benefits.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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