Future Opportunities - Retail Branch Manager

Sometimes the right opportunities are just around the corner!

We invite you to submit an application so that we can stay in touch
about future positions that may become available within Genisys.

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a future Branch Manager position at one of our many branches! This position has the opportunity to earn incentive pay.

Position Purpose:

Position requires
responsibility for directing and administering the day-to-day sales and
operational efforts of the Branch. Plans, directs, and manages the member
services activities of the branch with oversight of a full range of products
and services to members and prospective members through needs based selling.
Holds direct responsibility as a leader/coach to achieve branch sales,
business, financial and marketing goals, and to improve the share of market for
the branch area. Oversees branch service quality, physical security, internal
controls and audit integrity, and appearance.

Job Duties
(include but not limited to):

• Works with their Regional
  Manager, VP Sales & Service, and other Senior Team members, to develop,
  communicate, and implement branch sales plans and directives.
• Supervises work scheduling
  and workflow of daily routine operations.
• Addresses and resolves
  sales related problems. Implements and monitors sales and service quality
  plans. Implement credit union plans at the branch level to assure consistency
  and productivity commensurate with staffing levels, facilities, and market
  area.
• Addresses and resolves
  sales related problems. Implements and monitors sales and service quality
  plans. Implement credit union plans at the branch level to assure consistency
  and productivity commensurate with staffing levels, facilities, and market
  area.
• Supervises and assists with
  member services and teller functions.
• Provides leadership through
  effective coaching and communication.
• Conducts regular meetings
  with Branch employees to inform and train. Discusses areas needing improvement
  and changes in procedure: Monthly Observation Coaching, weekly one-on-one
  coaching, and weekly sales meetings.
• Ensures that members'
  requests and questions are promptly resolved
• Promotes branch business development
  and seeks to broaden member base, implements Credit Union member service
  quality standards and ensures adherence to service quality programs. Proactive
  in maintaining member satisfaction through branch employee knowledge levels,
  courtesy, appearance, responsiveness, accuracy, and communications. Handles
  unusual or difficult member situations beyond the scope of branch personnel.
  Works with HR to resolve serious personnel problems which are escalated to the
  Retail Branch Manager.
• Fills in and performs
  duties in Branch positions as needed.

Qualifications:

• Bachelor's Degree required
• Two to five years of
  related experience in a financial institution, with a minimum of two years of
  supervisory experience
• Sales Experience

Skills/Abilities:

• Strong interpersonal,
  leadership, and supervisory skills
• Well
  organized
• Attention
  to detail
• Ability
  to operate related computer applications and basic business equipment
• Good
  marketing skills
• Ability
  to maintain an effective and efficient work flow