Operations Management: * Oversee activities related to providing services (e.g., scheduled, and unscheduled work, project management, customer satisfaction). * Coordinate activities of service providers and vendors concerned with installation or service of medical equipment. * Review financial statements, activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. * Provide input in the development of Departmental and/or team policies and procedures, goals, and objectives. * Manage day-to-day departmental activities to ensure compliance with policies and procedures, goals, and objectives (e.g., prepare work schedule, assign specific duties). * Determine departmental and/or staffing requirements. * Ensure compliance with regulatory and accreditation requirements as applicable (e.g., TJC,ANSI, AAMI, NFPA, OSHA, CAP, AABB, CMS, FDA, FCC, HIPAA, DNV, AOA, ACR, IAC, IEC, NRC, DOH, NEC, CLIA, COLA, MQSA). * Report departmental operations performance to other departments or committees in accordance with the Medical Equipment Management Plan (e.g., environment of care, patient safety, risk management, benchmarking). * Participate in departmental meetings and communications. * Ensure resources are available to complete departmental team activities (e.g., tools, test equipment, supplies, technical information, and training). * Meet with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems. * Collaborate with other stakeholders (e.g., IT, nursing, vendors) to manage device integration. * Collaborate with other departments on utility maintenance and interruption (e.g., network, telecom, electrical, plumbing, mechanical systems, change management, downtime procedures). * Support a complete, accurate and reliable medical equipment by ensuring Clinical Engineering staff follow all applicable data integrity policies/procedures/standards. Ensure competency of Clinical Engineering department staff and outside service vendors. Employee Management: * Recommend compensation, promotion, and career path of Clinical Engineering departmental staff. * Perform personnel management duties (e.g., staffing, conflict management, disciplinary procedures, and performance development plan). * Ensure department and/or team practices are following state and federal labor laws. * Participate in the requirement, selection, retention, and termination of employees. * Conduct performance evaluations of Clinical Engineering department staff. Risk Management: * Evaluate key risks associated with the use of medical equipment ( e.g., patient safety, operations, finance, emergency preparedness). * Assure integrity of data collection, storage, and security associated with healthcare technology (e.g., HIPAA, EKG management, EMR). * Recommend processes, procedures, or policies to control or reduce risk. * Participate in incident investigations. Produce reports that outline findings, explain risk positions, or recommend changes (e.g., SMDA, sentinel event alerts). * Manage recalls, hazards, and safety advisories related to healthcare technology. Education & Training: * Evaluate the effectiveness of training programs. * Analyze training needs based on cost, operations, requirements, competency, customer requirements, resources, etc. * Oversee ongoing technical training and personal development classes for staff members. * Conduct orientation sessions and on-the-job training for staff. * Assure availability of training manuals (e.g., service manuals, operator manuals, training media, and other educational materials). * Collaborate with clinical departments on medical equipment related training (e.g., MRI and radiation safety, equipment use, use-error trending). * Collaborate with non-clinical departments on healthcare technology training (e.g., infection prevention, environmental services, and supply chain). Financial Management: * Participate in financial planning, budgeting, and procurement activities for the Clinical Engineering department (e.g., capital planning, technology planning, reporting, billing, payroll, and budgeting). * Assure compliance with organizational policies and procedures. * Analyze the financial details of past, present, and expected operations to identify development opportunities and areas where improvement is needed. * Authorize requests for disbursements in accordance with company policies and procedures. * Review sourcing options for parts, service, training, and test equipment/tools. This position does not provide patient care.
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