Consultant I

**WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY AWARD**

UNM IT's Academic Technologies division is seeking
responsible, self-motivated students that demonstrate leadership, aptitude,
initiative, and assertiveness to provide assistance and training on a wide
variety of software to students, faculty, and staff in the Computer Lab
environments, which requires experience with Windows and macOS, and a passing
familiarity iOS and Android platforms. Candidates will demonstrate excellent
customer service skills and an interest in teaching, communicating, and
furthering understanding of University users as it relates to the services we
provide. Applicants would be expected to design and present trainings to
students, faculty, and staff and be available to provide training on a
walk-in basis.

Applicants would provide a general understanding of
the usage and application of the Adobe Creative Cloud Suite, with the ability
to train faculty one-on-one, or in a group. Must demonstrate the ability to
work independently, to organize time efficiently, and to communicate
professionally with faculty, staff, and students. Applicants should be able
to take initiative to solve many of the computing problems that occur on a
daily basis. Applicants may also be asked to participate in additional
projects, which may include website maintenance and content creation, print
client maintenance, or deployment of new computer environments, depending on
skill set.

Duties and
responsibilities include:

May be
expected to perform administrative tasks, such as surplus forms, inventory
tracking, cleaning of computer labs and classrooms, ordering of consumables,
and tracking of visitor log ins.
Duties will
include supervision in support of both the Windows and Macintosh platforms in
the labs and computer classrooms. Responsible for maintaining labs as
production environments. Troubleshooting software and hardware issues,
overseeing imaging, and triaging issues in our ticket tracking system, Help.UNM
(Cherwell). Proficient in basic clerical skills and willing to use work time to
learn and expand one's knowledge.
Recruits,
trains, and interviews prospective computer consultants and organizes the
staffing and scheduling for the labs and computer classrooms.
Provides
setup and technical support for the lectern PCs, computer classrooms, and
training center usage. Design and present to students instructional modules
pertaining to a variety of Lab software.
Responsible
for ongoing training for support staff development along with helping
coordinate various special projects in the labs and computer classrooms. May be
required to perform other administrative tasks. Must demonstrate the ability to
work independently, to organize time efficiently, and to communicate
professionally with faculty, staff, and students. Takes initiative to solve
many of the computing problems that occur on a daily basis in the labs,
training centers, lecterns, and computer classrooms. Works with IT
Publications/Lab Documentation in updating clients that are accessible online
& hardcopy reference information. Develops and publishes online surveys.
Responsible for posting appropriate lab signage related to the labs'
functionality. Orders and distributes lab supplies. Supervises computer
consultants and may be expected to issue disciplinary actions. Responsible for
lab security - requesting keys and keypad codes. Responsible for running
routine IT repairs on campus.

Preferred Qualifications:

1. Previous experience as a Scon or Learning
Environments Student Tech.
2. Ability to resolve disputes.
3. Ability to evaluate and recommend improvements
associated with all aspects of the lab
environment.
4. Ability to work with faculty and teaching
assistants.
5. Ability to troubleshoot software and hardware
issues and coordinate with
intradepartmental IT specialists to resolve
issues and projects.
6. Ability to organize and maintain employee
scheduling.
7. Prior experience in a similar capacity at another
department or institution.
8. Experience with knowledge engineering and
FastInfo, TechFinder, Active
Directory, Operating System imaging in Windows using
SCCM and in Macintosh
using Jamf, and ability to use IT problem reporting
system Help.UNM.
9. Provide Portfolio of Work (if available).
10. Public speaking experience.
11. Previous
customer service experience.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.