Recovery Coach (Outpatient) - 40 Hours, Days

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Monday - Friday 8am-5pm

I. Major Responsibilities:
1. Serves as a liaison between the recovery community, the addiction treatment system, the medical treatment system, and the patient's community, family, and social context to facilitate connections across systems of care.
2. Engages with patients identified with SUD referred by UMM health center or hospital staff.
3. Meets with hospitalized patients with SUD prior to discharge and facilitate patient access to next stage of treatment. Conducts initial needs assessment, reviews the patient's SUD history, and identifies the patient's goals and expectations together with clinical staff, facilitate referrals to appropriate disposition options for individual patients.
4. Works collaboratively with treatment team to implement evidence-based services to patients with SUD.
5. Helps patient navigate the healthcare system and social service system; accompany patients to appointments and meetings as needed.
6. Provides transportation to clients to attend meetings and appointments as needed.
7. Educates patients about addiction and utilize motivational enhancement techniques to explore ambiguity and tip the scales towards treatment.
8. Provides peer counseling and support patients in establishing treatment goals and achieving and maintaining recovery.
9. Addresses barriers to successful recovery and serves as role model and advocate.
10. Conducts active outreach efforts to encourage attendance and participation in recovery-oriented, self-help, and pro-social groups.
11. Assists with access to treatment for SUD and co-occurring conditions, creating systems and procedures to rapidly identify treatment needs and determine appropriate level of care.
12. Assists with data collection for quality assurance and program evaluation
13. Develops a relapse prevention/intervention plan with patients and care team.
14. Monitors patients' progress and evaluate outcome, using a patient tracking system.
15. Clearly and effectively facilitates communication between the patient, PCP, consulting psychiatrist, and any external providers maintaining appropriate confidentiality procedures and boundaries.
16. Maintains accurate and up-to-date records and standardized data on all patients. Systematically reviews the caseload with the supervisor each week, focusing on new patients and patients who are having difficulties.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High school diploma or equivalent.
2. Valid Driver's license in good standing.

Experience/Skills:
Required:
1. Minimum of 2 years in sustained recovery.
2. Reliable transportation and comprehensive insurance coverage.
3. Strong interpersonal, facilitation, and leadership skills.
4. Ability to work independently as well as part of a multidisciplinary team of psychologists, physicians, social workers, and nurses.
5. Strong advocacy skills along with knowledge of community-based services, resources, and local recovery community.
6. Comfort with multiple pathways to recovery from SUD and willingness to embrace a patient-centered approach that recognizes an individual's preferences and autonomy ("recovery by any means necessary").
7. Comfort in working in both medical and social service settings.
8. Clinical skills in motivational enhancement strategies.
9. Ability to provide accurate feedback without judgment or discomfort.
10. Flexibility to adapt to unforeseen needs or circumstances.
11. Excels at problem solving and multi-tasking, organized, efficient and goal directed. Ability to maintain effective working relationships with patients/families and staff.
12. Excellent interpersonal, written, and verbal communication skills.
13. Effective use of the Internet and Microsoft Office programs such as Word, Excel, PowerPoint, and Outlook.
14. Ability to handle confidential information.

Preferred:

1. Bilingual (English/Spanish).

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.