Workplace Experience Concierge Manager
 JLL | |
 United States, California, San Francisco | |
 Sep 27, 2024 | |
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Pay: $76300 - $110600 + 7.5% annual target bonus
Location: San Francisco, CA | Atlassian office Travel: Flexibility to travel to Mountain View, CA and Seattle, WA Offices, if needed We are seeking a hospitality professional with expertise in conference center management and hospitality services to collaborate closely with the JLL Facilities Team and the Workplace Experience Team for the Atlassian account, aiming to establish an optimal workplace environment. The role is client facing and must be able to exhibit outstanding client service and communication skills from the C-Suite down. This role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused environment. The ideal candidate is a great communicator, whose intrinsic purpose is to build a sense of community, connection, and a tireless focus on delivering unique, magical, and memorable experiences that aligns with JLL & Atlassian values and Atlassian's highly engaging culture in Atlassian's West Coast offices in Seattle, San Francisco, and Mountain View. Key Responsibilities To deliver exceptional experiences to Atlassian staff and their visitors. Representing both the JLL and Atlassian brand to the highest standard includes the following responsibilities. Oversee the day-to-day operations of conference center activities, encompassing corporate team meetings and events. This includes managing catering, off-site activities, and corporate initiatives. Develop, implement, and expand the scope of responsibilities for Concierge Services operations. Supervise the Concierge Team and handle a high volume of Meeting and Event reservations. Maintain high standards of professional and personal presentation consistently. Offer support to Atlassian and JLL onsite teams, covering Site management, IT services, Catering services, and Facilities Team. Coordinate coverage of the position in case of absence. Provide assistance for emergency response requirements and serve as a floor warden when necessary. Manage and assist in concierge office operations, including mail processing, badge management, and customer service. Lead recruitment, development, and performance management of the Concierge team. Ensure efficient handling of all HR matters in alignment with JLL policy. Critical Competencies for Success Client Focus & Relationship Management Demonstrates a proactive and professional approach to customer service and stakeholder engagement. Ability to interact effectively with a wide range of client staff, including senior levels. Possesses a customer service-oriented attitude. Problem Solving & Strategic Thinking Demonstrates the capacity to handle ambiguity and effectively solve complex problems. Analytical with a proven ability to solve problems using both quantitative and qualitative approaches. Proven ability to implement holistic long-term solutions and strategies. People Management Provides clear and concise responses to questions. Establishes appropriate channels and timeframes for team communication. Motivates and empowers the team. Key Skills Proficient in time management, organizational skills, and planning. Applies a risk management approach to all operational aspects. Adaptable to change and resilient in stressful situations. Pays attention to detail and offers effective support to ensure consistency. Self-motivated, confident, and energetic. Goal-oriented with a focus on achieving performance targets. Strong communicator with excellent presentation, verbal, and written communication skills (English); also an attentive listener. Demonstrates honesty and trustworthiness. Required Qualifications Bachelor's degree preferred. 3 - 5 years Supervisory or Management experience in hospitality, events, meeting planning, and/or knowledge of the hospitality industry. Knowledge of corporate meeting services or the hospitality industry preferred. Excellent verbal and written communication skills with the ability to communicate in a clear, concise professional manner. Desirable: Proficient skills in G-Suite, Confluence, Jira, Coupa | |