The incumbent in this position has superior knowledge or demonstrated aptitude for learning the features and optimal use of the electronic health record and including specialty-specific workflows of providers and support staff. Individual will work with clinical and operation leadership in the development of provider and support staff workflows, EHR enhancements, provider requests and assist with dissemination of new information and strategies. They will adhere to project and training plan timelines. They will maintain a familiarity with the installed applications in order to provide ongoing education and direction in the effective use and continued growth of the electronic medical record. SUMMARY: * Individual demonstrates proficiency or ability to learn and demonstrate optimal use of the EHR system and other systems utilized by providers and support staff. * Fundamental understanding of provider and support staff workflows and demonstrated ability to learn and model ideal workflows. * Works with site leaders to ensure clinical staff have appropriate workflow knowledge to do their job upon hire. * Support new and current providers with EHR set-up and workflows established by leadership. * Support provider-support staff teams to ensure both parties are aware of appropriate workflows and expectations to improve clinic efficiency and advance Renown Health initiatives. * Work with Information Technology (IT) EHR Trainers to optimize Epic training for new providers. To include review and update of Tip Sheets so they remain current and relevant to providers and support staffs. * Work with Informatics Liaison as a support staff, in a clinical setting, intermittently throughout the month to maintain clinical skills and understanding of workflows. * Individual would assist in any non-IT provider classes and provide one-on-one training as needed,. Additionally, individual will round with providers regularly and as needed to review new and existing workflows and answer any related questions. * Attend meetings deemed appropriate by leadership (i.e. Support staff, Provider Meetings, Webinars, etc.) so that all aspects of provider-support staff team workflow is understood. * Facilitate and coordinate department Webinar series and department meetings to include prepping agendas, handouts, PowerPoints, maintaining schedule and running Webinar reports. * Support providers identified by leadership in need of workflow assistance for regulatory measures. * Serve as the contact, in addition to Informatics Liaison, for ancillary services (e.g. IT, coding, lab, imaging, contact center, operations leadership) when discrepancies, opportunities or other issues arise regarding clinical workflows. * Any other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES: 1. Skilled in adult education techniques and the principles of adult learning. 2. Employ creative approaches to training content delivery, such as simulations, cases, web-based delivery or other methodologies. 3. Must be team player and a forward/big-picture thinker. Must be a visionary who can imagine the possibilities of a health system-wide integrated electronic medical record and the potential benefits of this software application. 4. Participate in data gathering, workflow documentation and process/practice redesign efforts. 5. Possess ability to problem solve, multitask and work well under stress. 6. Patient, good listener, outgoing, energetic, organized, loves to teach and not easily intimidated. 7. Exceptional communication and organizational skills. 8. Ability to create and maintain spreadsheets. 9. Ability to articulate technical and end-user needs in a concise and easily understood manner. 10. Strong writing skills; good communications skills. 11. Excellent problem solving and analytical skills. 12. Possess energy and enthusiasm required to work successfully on complex projects while adhering to deadlines. 13. Maintain workflow guides for assigned Medical Group departments. 14. Work schedule flexibility required as training and support may be required on weekends and during evening. 15. Recommended to obtain and maintain electronic medical record product certification. 16. Almost a sales approach to training and dealing with providers and support staff; a champion of change.
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Renown Health
Sep 21, 2024 