IT Systems Specialist, Gladys Marcus Library- Repost

The Fashion Institute of Technology (FIT), part of the State University of New York and an internationally renowned college of art, design, business and technology with a strong emphasis on liberal arts, invites nominations and applications for a Library Systems Specialist (Working Title: IT Systems Specialist).

Job Description:

The Library Systems Specialist ensures the efficacy of library systems by implementing and maintaining the diverse array of technology applications integral to library operations. This position is both a leadership and hands-on operational role that manages the interoperability of applications and systems platforms used in the library by monitoring, maintaining, troubleshooting and implementing new and existing systems for continuity and seamless service delivery. The Systems Specialist works with hardware, software, servers, and networks to ensure proper integration and functionality and works cross-functionally with other departments to provide guidance and meet systems requirements and upgrades.

Responsibilities & Essential Functions:

Library Technology Leadership and Strategic Planning

• Advance the mission/values of FIT and FIT Library using innovation and transformation as a strategic leader and subject matter expert (SME). Create roadmaps that clearly define the goals of a project and how it supports the library's mission; formulate project development strategies and long-term objectives.
• Direct and collaborate in technology management projects such as system migrations, system integrations, inventory management, and security compliance.
• Work with library leadership to ensure compliance and support by keeping owners, stakeholders, and subject matter experts (SME) informed regarding IT policies and procedures and to promote and support continuous process improvement to drive optimal results.

Customer-forward Service and Incident Management

• Provide strong service delivery models drawing on professional experience and industry standards for the design of information technology driven library services. Lead technical support by troubleshooting issues that arise in all areas of library technology including pay for print and other technologies related to student printing and patron queries regarding library technology resources, services and campus information.

Communication, Coordination, and Collaboration

• Liaise with IT management and other stakeholders to implement related IT policies, present library technology problems, projects, future planning, and maintain responsibility for technology in the library. Communicate service changes and IT related policies to library staff and all library user groups as needed.

Technology Operations Management and Training

• Oversee the performance of library technology across personnel and student services by analyzing existing library systems to monitor performance, identify weaknesses and recommend improvements.
• Support the library service platforms in all web based or server based applications and manage library systems and their interoperability with FIT's campus-wide systems.
• Oversee server administration for library products; configure, maintain, upgrade applications on servers, and implement server and systems rollouts as needed for the library or college initiatives.

Information Documentation and Performance

• Oversee, develop and maintain departmental Standard Operating Procedures (SOP) for library systems and hardware, while effectively communicating and documenting the supporting processes within the library and to FIT IT.
• Coordinate, monitor, develop and document workflows related to library technology and create consistent methodology for training.
• Develop systems for monitoring and maintaining all library hardware and software. Provide reports as needed, ensure relevant policies and procedures are current, accurate, and reviewed as required.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position.

Requirements:

Minimum Qualifications:

• Bachelor's degree required.
• Five (5) years of related academic library experience.
• Industry certification in Network Engineering and/or Network Administration.
• Broad technical knowledge in and experience with networks, information architecture, software, and interoperability of systems.
• Library related systems and applications experience with library systems platforms (LSPs), resource sharing platforms, student information systems and content management systems.
• Project management leadership experience.

Preferred Qualifications:

• Ten (10) years of network and systems experience working in libraries.
• CompTIA A+ Certification or similar.
• Knowledge of end use applications for: Adobe CS, Alma, Airtable, AToM, Amazon Cloud, ArchiveIT, Archivematica, Banner, Camtasia, EZProxy, FTPCore, Iliad, MeeScan, OCLC, OMNI CMS, Omeka, SpringShare, Screencast O'Matic.

Knowledge, Skills, & Abilities:

• Knowledge of networked systems design and operation.
• Knowledge of server management and administration.
• Expertise in network management Knowledge of programming languages such as Java, C++, PHP, Python, and others.
• Knowledge of the operation of an integrated library management system, Alma LSP preferred.
• Excellent communication skills that translate to customer service, project management, analytical reporting, and presentation.
• Complex problem-solving skills to identify and review related information to develop and evaluate options and implement solutions.
• Excellent focus for details with the ability to pivot between competing priorities and integrate change into work routines.
• Exceptional work planning and time management skills.
• Experience with customer service as the essential vantage point.
• Ability to creatively problem solve.
• Ability to identify quality improvement opportunities and formulate action plans for implementation.
• Ability to explain and document technical issues and concepts to both technical and non-technical audiences.
• Interest and ability to learn and adapt to new technologies quickly and fluently.
• Interest and ability to work independently and effectively in a collegial manner in a changing environment.
• Ability to work with a diverse community, while exercising good judgment and common sense.
• Conflict resolution skills, tact, resourcefulness as a tool to identify and solve problems.

A full description of the job responsibilities and required qualifications is available by linking here.

Additional Information:

Please note all offers of employment are contingent upon successful completion of the background check process.

Salary

Salary: $93,822.26 per year

The UCE-FIT Collective Bargaining Agreement (CBA) dictates the compensation, benefits, and conditions of employment. Hiring Salary: $93,822.26 per year with step increments per Salary Schedule 96, after one year of service and annually thereafter.

Bargaining Unit Title

System Specialist (CBA)

Work Schedule

Days/Hours: M-F, 10am-6pm, in person; work schedule subject to change based on needs of the department.

Benefits

The Fashion Institute of Technology (FIT) provides comprehensive employee benefit programs designed to help keep our faculty and staff and their families healthy, safe, happy, and productive. Our programs also include a variety of components to help our employees improve the quality and balance of their work and family lives, and to help them prepare for their futures.

• Retirement Plans
• Health Care Plan and Dental Plan
• Employee Assistance Program
• Flexible Spending Account
• Commuter Benefit Plan
• FIT Tuition Exemption Program
• Paid Time Off (Vacation, Personal, Sick and Holidays)
• 4-day Summer Workweek

For a full list of FIT benefits, visit our benefits webpage.

Pay Equity by State Employers

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Visa Sponsorship

This position is not eligible for visa sponsorship by the Fashion Institute of Technology.

Equal Employment Opportunity (EEO) Statement

FIT is firmly committed to creating an environment that will attract and retain people of diverse racial and cultural backgrounds. By providing a learning and working environment that encourages, utilizes, respects, and appreciates the full expression of every individual's ability, the FIT community fosters its mission and grows because of its rich, pluralistic experience. FIT is committed to prohibiting discrimination, whether based on race, color, national origin, sex, gender, gender identity, religion, ethnic background, age, disability, marital status, sexual orientation, military service status, genetic information, pregnancy, familial status, citizenship status (except as required to comply with law), or any other criterion prohibited by applicable federal, state, or local laws. FIT is committed to providing equal opportunity in employment, including the opportunity for upward mobility for all qualified individuals. Applications from minorities, women, veterans, and persons with disabilities are encouraged. Inquiries regarding FIT's non-discrimination policies may be directed to the Affirmative Action Officer/Title IX Coordinator, 212 217.3360, titleix@fitnyc.edu.

Americans with Disabilities Act (ADA) Requirements

This position will be required to constantly read and comprehend, occasionally perform calculations, constantly verbally communicate, frequently analyze, and constantly write. The working conditions for this position will be on campus primarily in an office environment. The physical requirement for this position will require occasional sitting, constant standing, occasional bending, frequent walking, and occasional lifting 10 lbs. or less.

Application Instructions:

In order to considered for this position, please submit the following documents online:

• Resume
• Cover letter
• Unofficial transcript
• A list of three references with telephone numbers and email addresses

Returning Applicants - Login to your FITNYC Careers Account to check your submitted application materials.

Review of applications will begin immediately until the position is filled.

Please note that due to the volume of applications, we will not be able to contact each applicant individually.

Additional information about the Fashion Institute of Technology can be found at: http://www.fitnyc.edu.