Job Description
Job Description
By joining the American Red Cross, you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good!
WHY CHOOSE US?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
WHAT YOU NEED TO KNOW (Job Overview):
The Disaster Health Services (DHS) Supervisor (SV) serves as the leader of a temporary work unit on a disaster relief operation to provide a range of healthcare activities and assistance to individuals and families who have been impacted by a disaster. This role is also responsible for mentoring and supervision of DHS service associates.
This position is located in Gainesville, Florida and will work in-person and virtually in congregate and non-congregate shelters and possibly other locations across the operation as necessary.
This position is a temporary assignment expected to last 3-12 months. It requires a 40-hour work week which may be conducted over a 4 or 5 day per period. Weekend availability may be required. The position may also require periodic overnight on-call coverage.
The American Red Cross Disaster Health Services program is an RN-led model of care provided in a community setting. The primary purpose of the program is to provide supportive, assistive care and is unique in that it allows healthcare professionals to use their skills in assessment, care, teaching, coaching, and coordinating recovery to promote and achieve an optimal level of health for a client after disaster. Disaster Health Services workers may need to lead care coordination for clients with complex medical needs to promote their safety while residing in Red Cross sheltering. Disaster Health Services workers promote client independence and resiliency.
WHERE YOUR CAREER IS A FORCE FOR GOOD
Key Responsibilities:
* Mentor and supervise DHS Service Associates assigned to them.
* Coordinate with other supervisors and managers on the operation to ensure that DHS Service Associates and Shelter, Disaster Mental Health (DMH), and Shelter Resident Transition (SRT) workers are working together to ensure clients have internal and external access to health resources and supports.
* Collaborate with the SRT and DMH supervisors to coordinate and lead case conferencing activities to ensure there is a holistic understanding of a client's needs and ensure those needs are being met; also responsible for coordinating and following case escalation processes to assure a client's complex health needs, which often require health-related services outside those available within a Red Cross setting, are met.
* Participate in routine coordination calls with the National Headquarters Client Care Program team to ensure the DRO has access to training, programmatic guidance, feedback and subject matter expertise support.
* Ensure DHS workers are providing health education, health assessments and when necessary, a determination of client need for a higher level of care, that needed beyond what can be provided in a shelter environment.
* Ensure DHS workers are assisting clients in the replacement of medications, durable medical equipment, or consumable medical supplies.
* In coordination with the local community, develop partnerships with state and local health agencies and community-based organizations to facilitate effective client referrals.
* Advocate for clients' healthcare needs and assist clients in connecting with community-based healthcare services and resources.
* May provide hands on care for shelter clients to include but not limited to assistance with activities of daily living, minor wound care, incontinence care, and assistance with functional needs.
* Be available to provide Disaster Health Services support to Red Cross workers as necessary.
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
Education: Bachelor's degree OR a combination of education and work experience in a healthcare related field.
Licensure: current, unencumbered license in Florida with one of the following professions including Registered Nurse (RN) or Licensed Practical Nurse (LPN)
Experience: Minimum 3 years of experience in a clinical setting, or equivalent combination of education and related experience required.
Training: Red Cross Basic Life Support or CPR/AED for the Professional Rescuer (Proof of certification if previously trained); Red Cross Disaster Health Services and other Red Cross associated training will be provided on the job.
Travel: A valid driver's license is required.
Must be computer literate and understand basic programs such as Microsoft Outlook, Teams, Word, Excel, & and familiarity with web-based systems.
Physical requirements may include the ability to sit or stand for long periods and adapt to long, irregular hours, and frequent schedule changes are required.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):
* Demonstrated ability to lead DHS workers in the provision of compassionate care for clients with diverse needs and backgrounds.
* Demonstrated ability to implement and provide administrative oversight of the DHS Standards and Procedures and follow associated job tools including reporting requirements.
* Demonstrated ability to interact with community members in a clear, compassionate manner.
* Demonstrated ability to involve appropriate others in managing problems and conflict.
* Ability to acquire, evaluate, and report information accurately.
* Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
* Demonstrated time management skills for the daily completion of supervisory tasks and responsibilities.
* Demonstrated active listening skills.
* Ability to stay calm in chaotic situations.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
American Red Cross
Oct 23, 2024