Regional Operations Manager

DaVita is currently seeking a Regional Operations Manager for Patient Pathways.

Patient Pathways is the nation's largest independent provider of discharge planning, placement services and education for acute dialysis patients across the country. We are in search of a strong operational leader to manage and support approximately 17 hospital partner programs located across multiple states including Wisconsin, Michigan, Chicago Illinois, Ohio, New Jersey and Connecticut. This will be a remote position but the teammate will need to be located in this area as regular travel is required across the territory.

We find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.

The Role You'd Play as a Regional Operations Manager:

Team Leadership:

• Lead a remote team consisting of approximately 9 Patient Pathways Dialysis Coordinators within the Patient Pathway program including but not limited to teammate relations, fostering a positive work environment, conducting annual performance and salary reviews, performance management, recruitment, retention, terminations, and related ePCNs
• Conduct regular update calls and operating reviews with each direct report
• Manage the hiring and onboarding process for Dialysis Coordinators in assigned territory
• Know, understand, implement and follow DaVita Teammate Guidelines and employment policies and procedures
• Schedule and organize new teammate training, including both classroom training and on-site shadowing

Financial

• Review financial statements and data
• Ownership of territory P&L
• Utilize financial data to improve profitability. Prepare and control operational budgets. Plan effective strategies for financial well-being of Patient Pathways.

Growth and Strategic Initiatives

• Implement new Patient Pathways Program across hospital partners
• Meet face to face with hospital partners to discuss current discharge processes
• Structure, introduce and train hospital partners on the Patient Pathway program
• Identify areas of improvement in the discharge process in individual local markets
• Conduct regular update check-ins with hospital partners and Patient Pathways management before, during, and after implementation
• Analyze, develop, and implement new ways for the company to differentiate itself in the marketplace
• Develop in-depth knowledge of the company's service offerings, markets, current market share within individual markets, market competition, and strategies to secure new business

Conduct Local Market Education, Awareness and Strategy

• Work cross-functionally with DaVita and Non-DaVita operations leadership across chronic and hospital services teams to introduce Patient Pathways
• Update local operations leadership on the progress and impact of the Patient Pathways program
• Discuss ongoing strategies for each market with Patient Pathways and field management

Dialysis Coordinator Coverage Assistance

• Provide coverage assistance at Patient Pathways partner hospitals as needed (including but not limited to covering during teammate PTO leave or position vacancies)

Reporting

• Analyze Patient Pathways reports for assigned territory including but not limited to patient volume for each Dialysis Coordinator and length of stay and readmissions metrics for territory and individual hospitals
• Analyze performance of each market and make recommendations on future action plans based on the analysis
• Provide management team with monthly updates regarding the above metrics

Experience Required for this Role:

• Minimum of two (2) years' management experience required; remote teammate management required; healthcare industry management experience preferred
• Minimum of two (2) years' project management and/or project implementation experience required
• Minimum of one (1) year experience demonstrating strong understanding of commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) as well as government insurance programs (Medicare, Medicaid) required
• Operational or client management experience across multiple sites required
• Track record of developing strategies around growth and operational problem solving. Partnerships and influence are a part of your leadership tool set.
• Experience driving results for your book of business. You love KPIs and have already been successful in mobilizing resources to impact the team's performance. You love a good root-cause analysis and flow chart, and you use these things to track your team's success in achieving the goal.
• Education: Bachelor's Degree Required; Master's preferred
• Travel: Availability for regional and some national travel; up to 75%

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits