Part-Time Customer Service Rep -Bilingual(Cantonese, Korean, Mandarin)

SoCalGas
United States, California, San Dimas
1050 Overland Ct (Show on map)
Jan 11, 2025
S outhern California Gas Company is searching for part-time Customer Service Representatives who have a good command of the English language and are also fluent in *Cantonese, Korean, or Mandarin. The ideal candidate will have 2-3 years of customer service experience, be able to multi- task in a fast-paced environment and manage a heavy call volume. Customer Service Representative* CSRs process customer calls and serve as the end-to-end primary point of contact for a wide array of customer service requests. E ssential Duties and Responsibilities Demonstrates a strong safety focus in the workplace as well as ensures safety of our customers and the communities we serve. Displays a deep passion in helping people by actively listening to customer issues or questions, showing interest, and displaying compassion and empathy for the caller's situation. Efficiently and accurately processes customer requests, answers questions, and resolves complex issues Maintains knowledge of changing company policy and procedures Effectively promotes products and services that meet customer needs Strives to provide a superior customer experience that focuses on first-call resolution Demonstrates a learning attitude focused on innovation and continuous improvement. Has an overall positive presence in the communities that we serve Possesses a mature and self-confident attitude Naturally possesses a high energy level and demonstrates strong dependability Embraces a strong work ethic and enjoys working in a fast paced and changing environment Strives to meet or exceed service and operational goals established for the Customer Contact Center, including productivity, quality, and timeliness goals. P h y sical Demands Very Light -- Occasionally lifting and/or carrying such articles as dockets, ledgers and small tools or items weighing up to approximately 10 pounds. Although a sedentary job is defined as one which involves sitting, occasionally a certain amount of walking and standing are necessary in carrying out job duties. E nvironmental Conditions Office environment with some noise generated by co-workers; telephone contact with customers. M i nimum Qualifications Previous customer contact experience Ability to operate a computer and peripheral equipment Must possess and maintain a valid California Driver's License with acceptable driving record. Demonstrate ability by passing a pre-qualification examination. Must also pass a Clerical Test Battery (Customer Contact) and a customer service inventory test Qualify through a panel interview Fluent in English and one of the following languages - Cantonese, Korean, or Mandarin Successfully complete formal Customer Service Representative training