New 
Retail Concierge Part Time
 JLL | |
 United States, California, Santa Monica | |
 Oct 02, 2024 | |
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A Retail Concierge is the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the Property. This position serves as the primary point of engagement for guests who are seeking information to plan their shopping and dining experience. This includes staying up-to-date on the latest details for and promoting upcoming in-center and retailer events.
The right candidate will have a passion for fashion, culture, food and wine, art, and music! The Retail Concierge is encouraged to not only be an expert on the property, but also on the local cultural scene! This individual will demonstrate a passion for and understanding of providing service at a VIP level to include ensuring guest expectations are not only met, but exceeded, and each experience is memorable. A Retail Concierge must be able to provide service in-person, over the phone, through email, online and digitally through a variety of social media outlets (Facebook, Twitter, Internet, and Apps). Specific Job Functions: o Takes great pride in offering helpful, friendly service at all times o Greets and assists all guests and property personnel in an efficient and courteous manner o Defines, communicates, and maintains high standards of guest service at all times o Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels o Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc. o Informs and suggests opportunities to engage guests in center-wide retailers, events, theatre, spas and restaurants available at or around the property o Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning o Supports and promotes all property programs and events o Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked o Actively researches shopping, dining, experiential trends to ensure The property is able to provide guests with services both expected and unexpected o Builds professional networks within the guest base and community to enhance knowledge and services currently being offered o Responds to guests via phone, email, property website, Facebook, Twitter, and other social media outlets o Corresponds with guests who require follow up or solutions o Participates in and successfully completes all training programs. o Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times o Tends to other administrative duties as assigned. | |