Process Excellence Consultant
 Health Care Service Corporation | |
Full benefit package, including matching 401K and pension.
| |
 United States, Texas, Richardson | |
| 1001 East Lookout Drive (Show on map) | |
 Oct 23, 2024 | |
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Job Purpose: The position is responsible for the business analysis and process design/implementation for one or more end-to-end processes within SDO; documenting the detailed end-to-end process including its technological underpinnings; supporting operational process owners to modify, monitor, continually improve, and standardize in-scope processes to achieve best-in-class efficiency, timeliness, quality and overall maturity; using analytical methodologies and tools (for example, lean / six-sigma, value stream analysis, failure mode and effect analysis (FMEA), scenario analysis, simulations, prototypes), standards and consulting techniques to help functional teams re-imagine new or existing operations; and building road maps and execution plans to achieve the target state.
REQUIRED JOB QUALIFICATIONS: *Bachelor degree and 2 years of experience in business process and analytical design associated with process improvement projects OR 6 years of experience in business process and analytical design associated with process improvement project. *Experience in using data and analytics to identify opportunities, and drive improvements. *Facilitation skills. *Clear and concise interpersonal, verbal and written communication skills. *PC proficiency with Microsoft applications including Access, Excel, Word and Power Point.Preferred Job Qualifications: PREFERRED JOB QUALIFICATIONS: *Experience with Lean and/or Six Sigma transformation philosophies, principles, tools, and techniques. *Health insurance experience. *Service operations experience in Call Center, Claims, etc. Multiple positions available | |