Manager Service Delivery Organization Process Excellence

Job Purpose:

This position is responsible for the SDO process improvements in any of the following areas: eligibility, enrollment & billing, claims administration and member/provider services across one or more lines of business. Partnering with operational process owners to establish strategic goals and process measures. Modifying, monitoring, continually improving, and standardizing in-scope processes to achieve best-in-class efficiency, timeliness, quality and overall maturity. Working directly with senior leaders to define linkages between strategic objectives and process improvements using both analytical tools and consulting techniques to help functional teams re-imagine new or existing operations to build and execute roadmaps.

Required Job Qualifications:

*Bachelor degree and 6 years of experience in business process reengineering, process improvement or process management & optimization OR 10 years of experience in business process reengineering, process improvement or process management & optimization

*Experience managing and developing expert teams.

*Management experience.

*Experience in using data and analytics to identify opportunities, and drive improvements.

*Experience with Lean and/or Six Sigma transformation philosophies, principles, tools, and techniques.

*Clear and concise verbal and written communication skills.

*Facilitation skills.

*Experience training service operations process participants in process improvement methodologies.

*PC proficiency with Microsoft applications including Access, Excel, Word and Power Point.

Preferred Job Qualifications:

*Bachelor degree in a science, technology, engineering or math field.

*Master degree.

*Health insurance experience highly preferred .

*Service operations experience in Call Center, Claims, etc.

Multiple positions available