Summer Associate Internship (Member Research Strategist)

Overview

The Member Research team oversees Navy Federal market research operations, ensuring high quality, effective research to support enterprise objectives and strategic initiatives. We design and implement feedback collection in many ways, using primary and secondary data to deliver integrated member and market insight packages to guide the design and optimization of best-in-class products and services.

The Summer Associate will assist team members in all phases of research project initiation, management, and analysis - including, but not limited to, proposal development, sample and questionnaire design, oversight of data collection and quality check, management and coordination among vendors, data processing, analysis, creation, and final report presentation.

The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.

Responsibilities

• Work with team to understand business objectives and design surveys to address research needs.
• Provide input in questionnaire design.
• Program and test surveys in Qualtrics
• Help pull samples and perform sample cleaning.
• Provide support in answering member emails related to surveys.
• Track and help provide incentives to survey respondents.
• Assist team in the preparation of reports by pulling data from cross tabs, creating charts and slides in PowerPoint, populating charts, proofing numbers, etc.
• Perform competitive market research and analysis to support requests from internal clients.
• Through research and analysis, develop a deep understanding of our client base and target markets.
• Perform other duties as assigned.

Qualifications

• Currently pursuing a bachelor's or master's degree in Marketing, Business, or other related field (English, Communications, Psychology, etc.) - preference given to candidates working towards a degree in Marketing Research
• Proficiency with Microsoft Excel and statistical software (SPSS)
• Proficiency/working knowledge of Qualtrics.
• Understanding of market research methodologies and data analysis techniques
• Excellent written and verbal communication skills

About Us