Summer Associate Internship (Savings & Membership - Business Systems Analyst)

Overview

Technology Solutions is a support team within the Savings and Membership Department (SMD). The Technology Solutions Team strives to understand the needs of the business units we support, seek solutions that provide value and support the implementation and sustainment of those solutions. The team onboards new systems and supports those systems once they are in production. The focus of our work covers all SMD owned systems for Digital Payments, Membership, Debit Cards and Savings Products.

The Summer Associate will assist in the initiative to map out all Systems, Applications and Services. Several objectives for this initiative are listed below:

• Show the integrations between all SMD systems and applications from member touch point through system flow so the map can be used to create more frictionless member and team member experiences
• Identify the potential downstream impact of outage or vulnerability for each system to mitigate risks.
• Identify data shared between systems and applications to ensure appropriate governance and the collection of the data needed to make data-driven decisions.

To coordinate and conduct basic system analyses through data acquisition and modeling. Identifies, coordinates, documents, and implements business requirements by determining solutions that enhance business systems, as well as provides support to business operations and processes under close supervision. To analyze business needs to develop and implement solutions that leverage systems and processes with limited latitude. Work with the business to understand their needs, related to information technology and enhance business process by promoting new functionality. Using basic knowledge of technology and specific software applications, assist the business to implement strategic vision through technology.

The Summer Associate will collaborate with team members and gain experience in the following:

• Assist/take the lead on a workstream for the SMD System, Application and Service Mapping initiative within (includes stakeholders from InfoSec, Enterprise: OBB - Operational Building Blocks, etc.)
• Identify and document data fields and configurations passed from between systems and applications
• Assist with completing the data dictionary for SMD
• Identify opportunities to improve ability to handle data requests
• Identify opportunities to improve data quality and/or integrity
• Assist in creation of measurement plan template for new systems/applications

The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.

Responsibilities

• Evaluate operational efficiency and effectiveness
• Assist junior and senior analyst with creating solutions
• Perform research and analysis
• Develop and maintain solution documentation
• Become familiar with Navy Federal Credit Union systems
• Collaborate with teammates across the enterprise
• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
• Perform other duties as assigned

Qualifications

• Currently pursuing a degree in Data Analytics, or other related degree
• Effective verbal and written communication skills
• Exposure to the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Familiarity with data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Exposure to SQL and VBA database languages
• Basic research, analytical, and problem solving skills
• Effective organizational, planning and time management skills
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Effective word processing and spreadsheet software skills

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