Order Management Specialist

Make your mark at the world's largest HVAC company

Daikin Applied is seeking an Order Management Specialist to facilitate the processing of customer orders and act as a liaison between customers and our factories to ensure superior level of customer satisfaction.

Location: In office, Staunton, VA.

What you will do:

• Processes orders to meet and exceed expectations in alignment with high quality output to provide top tier customer service
• Works independently to process orders while supporting an expanded portfolio of products
• Work with customers to resolve customer complaints to maintain customer relationships
• Partner with delivery team to resolve issues, determine root cause and identify ways to improve and ensure top performance with the customer and proactively mitigate non-compliance charges
• Cultivate and maintain positive relationships with customer and internal stakeholders

What's in it for you:

• Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Qualifications:

• High School Diploma or equivalent
• 1 or more years related experience
• Some conversational Spanish preferred
• Work visa sponsorship is not available for this position