Facilities Ambassador
 JLL | |
 United States, Virginia, Chantilly | |
 Sep 11, 2024 | |
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Facility Ambassador
8-5 M-F Chantilly VA Security Clearance Needed - TS/SCI with poly $65,000 The Facility Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication and high touch service within a select portfolio of properties. Under the direction of the Facility Manager,the Facility Ambassador will be expected to increase the level of engagement and partnership between JLL, our service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. The role is Client facing and the Facility Ambassador must be able to exhibit exceptional time management and customer service and communication skills. Serve as a point of contact for all Client employee inquiries, issues, troubleshooting, complements and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests Intuitive service delivery, anticipating needs or concerns and exceeding client expectations Builds meaningful lasting relationships with Client employees and guests, carrying a hospitality calling card Receives and responds to all requests or issues within established SLA's, including a personal follow up to Client employees to ensure questions / requests are answered. Ensure office is adequately stocked with mail supplies Stock copy rooms and printing devices with paper, toner supplies and office supplies. Service copy machines when needed; respond to paper jams, replace interchangeable parts when necessary. Organize and replenish break rooms with coffee supplies. Maintain cleanliness of breakrooms by wiping counters and equipment when needed, daily. Walk facility and log work orders for building issues that require attention (torn carpet, damaged ceiling tiles, lights out, etc.) Qualifications Bachelor's degree or equivalent Security Clearance Needed - TS/SCI with poly 3 - 5 years prior experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred Proven mailroom experience. Exceptional customer service skills with a passion for hospitality Ability to manage multiple priorities and deliver results in a fast-paced environment Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service Ability to work independently - strong prioritization and time management skills Excellent verbal and written communication skills with the ability to communicate professionally Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, and Outlook) Knowledge of Corrigo is a plus Knowledge of reprographic equipment operations a plus | |