Mail Room Clerk
 JLL | |
 United States, D.C., Washington | |
| 2020 K Street Northwest (Show on map) | |
 Sep 18, 2024 | |
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Pay: $45000 - $55000 / year (paid hourly)
Schedule: M - F; 9a - 5:30p Location: 1025 Thomas Jefferson St NW, WA DC The Mail, Shipping and Receiving Clerk is responsible for opening, sorting, and distributing incoming mail, collecting outgoing mail, and maintaining electronic logs and files pertaining to mail processing for the client. Also, may play a role in the achievement of the Key Performance Indicators and operational targets for the site, and perform duties with integrity & diligence in a professional manner. This position will also play a large role in customer service, opening and closing office operation shop, triaging and delegating tickets to different teams, creating signage, assisting with passport photos, inventory of supplies, event setup and handling different servers for the client such as perks, swag, bike registration, laundry, parking, IT returns and leaver process. Reports to: Facilities Manager Client Relationship Deliver an exceptional quality of service, as reflected by client feedback. Proactively develop and maintain client relationships and provide exceptional service as reflected by client feedback ensuring that expected service levels are achieved. Identify opportunities for improved operational standards to drive efficiencies (process and cost) and make recommendations for consideration. Comply with all requirements of the client contract and meet or exceed Key Performance Indicators. Mailroom Operations Daily processing and sorting, pickup and delivery of all inbound and outbound courier and mail. Reconcile and account for all incoming and outgoing mail and packages. Support the day to day delivery of mail services on site in accordance with all agreed policies and procedures. Act as the direct liaison with all mail support service vendors (i.e. postage vendors, FedEx, UPS, DHL, etc.) Process and handle all incoming and outgoing mail, ensuring proper routing and labeling. Scan incoming deliveries from FedEx, UPS, USPS, DHL, FedEx Ground/Home, and any other deliveries. Maintain logs for incoming mail from vendors, mail delivery to customers, and all packages. Handle all special request mail responsibilities, such as UPS, Federal Express, and courier service. Support clients with international outbound shipments, paying close attention to international requirements as outlined in the account SOPS. Research and follow-up with clients regarding tracking mail and/or packages. Perform mailroom inspections and inventory supplies. Maintain Client Specific Responsibilities such as audit perks and other services, handling swag, managing vendors, bike and parking registration, handling events/ops, IT returns and leaver process. Any other activities to support JLL and/or site operations, including, but not limited to: moves/reconfigurations, events, safety or sustainability practices. Required Knowledge, Skills, and Abilities: 2 - 3 years of experience in a corporate environment and/or a related field. United States citizenship, and the ability to prove citizenship by passport or birth certificate and state I.D. / driver's license. Proficiency in a range of information technology tools and platforms, including but not limited to MS Office and Computerized Maintenance Management Systems (CMMS) Strong interpersonal skills with an ability to effectively and clearly communicate in person and through typed communication methods. Excellent administrative, organizational, and problem-solving skills Ability to multitask and work without direct supervision Capacity to deal with ambiguity and solve complex problems effectively Excels when working in a fast-paced environment Ability to adequately perform required job functions including being able to lift, bend and move in such a way as to perform job tasks in a safe and approved manner. Excellent customer service skills, including the ability to maintain professionalism at all times even when under stressful situations Ability to plan and manage work under time constraints and multitask and work without direct supervision. Working Environment: All work for this technology company is completed within a single location in Georgetown. This position does not require travel. Minimum Required Education: High school diploma or equivalent is required. College is preferred but not required Previous experience in a similar role is beneficial, but not required. The hiring team places a strong emphasis in finding a diligent and motivated individual with excellent customer service skills who excels at using all forms of technology to quickly resolve client needs | |