Facilities Manager
 JLL | |
 United States, Texas, Spring | |
 Sep 18, 2024 | |
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The Facility Manager is responsible for overseeing the day-to-day operations of assigned facilities, with a focus on managing tenant service organizations and contract organizations specializing in landscaping, janitorial, wildlife, and pest control services. This role requires exceptional organizational skills to prioritize tasks, navigate stressful situations, and consistently make high-quality decisions. The facility manager holds primary responsibility for site budgets, accounting and finance, contract services management, procurement of materials, equipment, and supplies, as well as occupancy services.
A critical aspect of the role involves developing and maintaining strong client and customer relationships by providing valuable insights that effectively integrate innovations to enhance efficiency, competitiveness, and growth. The facility manager must provide leadership, serve as a role model, and offer tactical and strategic direction to delivery teams within their area of responsibility, ensuring the seamless coordination of tenant services and contract organizations to maintain optimal facility operations. Responsibilities Responsible for managing Janitorial, Landscaping contract organization. Create a culture based on "high intensity" delivery, data driven and structured approach to problem solving. Lead and champion a robust safety culture that centers around behavior-based safety and human performance. Maintain a consistently high standard for the team, ensuring effective budget management, timely explanation of monthly variances, and accurate forecasting.Management ofateam,andwhere appropriate specialist supply partners, manage the planning, financial management, coordination and delivery of site services in scopeinordertomaintainJLL and Client targets. Ensure bestvaluein the use ofresources andseek efficienciesinthe way servicesareprovidedthrough training,developmentandcontinuous improvement practices Maintain an up-to-date knowledge and awareness of technical, statutory, regulatory andlegislative requirementsand similarly of standards andbest practice in relation totheservicesprovided.Ensure all the service delivery are compliantwithlegislationandcurrentgood practicerelating to the facilities management industry. Contribute to the effective integration of partnership and collaborative working within theFM/Experience Services team and Operation and Maintenace teamtoensure effective working relationships exist between internal and external stakeholders. Ensure team always promotes the values and behaviors of excellent customer service. Identify and engage with internal and external customers at every opportunity, ensuring a 'right first time' approach in all team activities. To ensure that customers are engaged and informed in advance of any issues which may affect them, thereby ensuring all potential disruption is minimized. Implement task plans which ensure that customer needs and expectations are actively included whilst ensuring projects are delivered to budget time and to the right specification. Solicit and utilize customer feedback and satisfaction information to enhance our performance and customer experience. Ensure that all activities are focused upon raising aspirations, providing an excellent service to customers, and meeting their individual needs. Drive improvements in your team ensuring the service area is focused on delivering excellent customer services. Ensure consistency of policies & procedures with constant updating of indicators and that all stakeholders have adequate familiarity with the systems as well as the policies. Ensure all Financial and Procurement Management requirements are completed in a timely and accurate manner. Interface directly with clients to identify and analyze critical needs, define problems, and develop specifications for solution process. Effectively follow up, review, drive subordinates and response to client for any enquiries Constantly engage and provide cost-effective and innovative solutions to minimize client cost, safety improvement or enhance existing efficiency, reduce workload, and implement automation process steps to reduce human dependent. Establish strong working relationships with all with key stakeholders (Client Business Units, Project Management, Finance, HSSE, O&M..Etc.) for successful completion and effective communication. The position is responsible for leading a comprehensive program with focus on continuous improvement and enhancing KPI deliverables with the application of Best Practices and wide range of principles to: Building and Employee Services Strategically manage all Building and Employee Services which includes Janitorial, Landscape/hardscape, Pest Control, Client Sustainability, resident communication Management Committee (C Suit) FM Oversight, Board Meeting support, resident escalation resolution, space management, and furniture. Procurement and Vendor Management Review site verifications, SoW clarification and technical assessment, and ensure process flow in accordance to supplier engagement guidelines and commercial process. Review Purchase Order Requests, stakeholder approvals, ensuring timely billing or invoicing and closure. Review contractor performance management programs in accordance to defined KPI deliverables. Customer Service / Client Relationships: Evaluate service response time and analyze service request trends and suggestions. Ensure feedback from client sessions is recorded and action taken to the satisfaction of the end user. Pro-actively develop and manage client or business unit relationships ensuring that the expected service levels are achieved. Lead by example and groom the team in achieving maximum client satisfaction level. Reporting: Ensure delivery of meaningful inputs across the functional in the development of monthly management reports. Ensure data integrity and accuracy of all information reported associated with progress updates, closure and other imperative updates. Update JLL dashboards and all reports and other relevant data is regularly updated. Training: Ensure the team is well trained on policies, procedures and systems. Work closely with the Account Management team to devise new and innovative methods of learning built around skill development, leadership and succession planning. Leadership / Staff Management: Actively encourage an environment that supports teamwork, co-operation, inclusion and performance excellence. Coach the team ensuring high staff morale, trust and work ethics. Formulate a robust Succession Plan and groom a potential successor with sustainable developments plans. Promotes open, constructive and collaborative relations and partnerships with clients, superiors, subordinates, peers and vendors Academic Qualification, Professional Experience Bachelor's degree in Facilities or Business Management or equivalent experience with 10 -15 years' experience in managing large portfolio consist of major Facility Management scopes, including Space Planning, soft services, and transportation services. Knowledge of local occupational health and safety requirements, critical environment and facilities, and vendor management are also required for this role. Required previous Facility Manager experience or similar managing a tenant service organization, landscaping, janitorial and other contract services. In-depth technical knowledge in Quality Management, Ethics and Controls would be an added advantage. Demonstrated track record of leading high performing teams. SKILLS and COMPETENCIES Interpersonal skills with a strong client focus. Team Leader with line management skills and the ability to delegate. Experienced in performance-based service contracts and vendor management. Skilled in Ethics and Controls investigations. Able to work on time sensitive and high demanding requirement. Skilled in providing robust, innovative, and cost-effective solution to the client | |