The Customer Service Intern is assigned to the Sales group to work collaboratively with the team in supporting the customer service activities; assisting with on time delivery, order entry and customer master record maintenance to assure IEWC provides customer service excellence.
KEY RESPONSIBILITIES
Customer Service:
- Work collaboratively with Sales; extracting and filtering data for open orders to ensure on time delivery
- Work collaboratively with Sales to ensure orders are entered accurately and efficiently
- Maintain accurate and updated data within Customer Master Records
Teamwork:
- Partnership with Sales to deliver customer excellence.
Clerical Duties:
- Update delivery in the computerized system
- Accuracy and completeness through all means of communication
Personal & Team Development:
- Actively participate in opportunities to improve individual knowledge of the company, products, markets and systems.
- Follow a path of continuous improvement, using internal resources to enhance technical knowledge and sales skill levels.
- Maintain technical competency and customer service skills.
Safety and Housekeeping
- Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.
*The above represents the essential job functions that you are assigned to perform in your job. If you are unable to perform these essential duties, please see Human Resources as IEWC may be able to provide reasonable accommodations against the ADA requirements.
The values, competencies, technical skills and physical demands enumerated below are representative of those required while taking action to successfully fulfill the Key Responsibilities of the position.
VALUES AND COMPETENCIES
- Support IEWC's commitment to its Values and reflect all Competencies relevant to the position, as reflected on The Wire under Human Resources> Human Resources> EPP.
TECHNICAL SKILLS
- Education and/or Experience: An Associate's or Bachelor's in the Business Administration Program.
- Certificates, Licenses, and/or Registrations: A valid driver's license.
- Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical and business information and deal with several abstract and concrete variables.
- Computer Applications Skills: Ability to work in a Windows environment, to work with your department's business applications and with standard current computer applications.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Movement: Frequently required to use hands to finger, handle or feel. Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally required to reach above shoulders, stoop, kneel or crouch. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Occasionally required to lift and/or move up to 25 pounds.
- Work Environment: Occasionally is exposed to a warehouse or manufacturing environment and outside weather conditions. Occasionally is exposed to fumes and airborne particles. Occasionally is exposed to a noise level in the moderate to high range. Occasionally is exposed to risk of electrical shock.
- Travel: Occasionally required to perform work related travel.
The above statements reflect the general framework of the position and are not to be construed as a detailed statement of all the requirements that may be inherent in the position. Details may be added or subtracted from time to time. As needed, the manager will review this position description with the employee and determine appropriate modifications.
IEWC
Sep 19, 2024