Engineering Manager
 JLL | |
 United States, Minnesota, Minneapolis | |
| 45 South 7th Street (Show on map) | |
 Sep 21, 2024 | |
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The Engineering Manager is responsible for managing all aspects of the Engineering Services system for a property or group of properties, primarily Engineering Services, Asset Management, Operations, Vendor performance, Safety, Reporting, and Customer Satisfaction. In this capacity the Regional Engineering Manager is accountable for the achievement of the Account Engineering Management Plan and all engineering key performance indicators including work performance, reliability, availability, quality, operations and maintenance, vendor management, interface with client counterparts and other key managers within the Account partner organization. This will include hands-on work to complete the necessary work within JLL standards and guidelines.
Responsibilities Identify and implement OM&R Strategies to ensure safe, reliable and efficient client facilities within a geographic territory. Execute JLL Quality control audits and inspections conducted throughout the territory and deficiency reports provided to supervisors. Provide technical assistance, training and support as requested and required including but not limited to Root Cause Analysis, CMMS administration, Asset management and vendor management and provide hands-on support of teams within a territory as needed or directed. Perform other work to include hands-on repair & maintenance work on mechanical, electrical, plumbing, building automation systems, card access systems, door & gates systems, building envelope systems, grounds and parking lots, interior finish systems, lighting systems, and various other R&M tasks associated with operation of a commercial property. Management Ensure client satisfaction with client Facilities/Property Management by providing a seamless interface into client real estate organization Ability to effectively manage diverse relationships with team members, contractors, client, and customers. Ability to schedule and prioritize work for themselves and others to maximize efficiency and minimize overtime. Ability to engage others to gain cooperation and teamwork. Conduct performance counseling and performance management of direct reports Day to day supervision of issues as they arise Safety Demonstrate leadership, responsiveness and creativity Comprehensive knowledge of Safe Work practices especially regarding energized work, working at heights and confined spaces. Ability to recognize, assess and mitigate or eliminate risk. Ability to understand and use proper PPE for associated tasks Training Evaluate, train, teach and coach a work force of Lead Engineers, Facility Engineers, and Maintenance Technicians as requested by supervisors. Host virtual and live presentations. Establish training goals for each team member Develops Best practices Operations, Maintenance and Repair - OM&R Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity. Ensuring compliance with work flow management Fully implement all standard operating systems and practices, including the following:Implementation of the CMMS, 360 Facility Preventive Maintenance System or similar. Maintain team standards for uniforms and appearance Reads and understands the applicable Service Level Agreements Ensures appropriate follow up with customers Seeks to continuously improve processes, systems and overall client satisfaction Provides direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption Perform preventive maintenance and repair service work on Building Systems and equipment, and various other systems to maintain the properties in peak operational condition. Customer Service Recognize the authority and objectives of the client. Conduct all activities in a businesslike, competent, and professional manner. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Qualifications Undergraduate degree in business administration, engineering, engineering technology or related field Minimum 10 years direct supervision of multi-building operations Extensive mechanical, electrical, plumbing and fire suppression systems; knowledge of EHS and commercial/critical facilities required Ability to effectively use computers and computer programs (including use of Microsoft Office Suite) Other abilities Strong interpersonal skills, ability to communicate well in both oral and written reports Strong organization skills and collaborative management style Certifications/licenses Physical work requirements and work conditions Ability to travel up to 25% of the time | |