Guest Service Manager
 JLL | |
 United States, California, San Francisco | |
 Sep 21, 2024 | |
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Exciting opportunity: Lead San Francisco's Guest Services as a Manager!
Be the face of hospitality, guiding a team to create unforgettable first impressions. Manage a dynamic lobby, anticipate needs, and empower your team with knowledge and confidence. Stay connected with regional partners and clients, shaping the future of guest experiences in the heart of SF! Here is some of what you will do: Greet / host / provide support for guests, visitors and employees Confident, friendly & engaging approach; comfortable connecting with and supporting C-suite executives and high-profile visitors. Act as the primary point of contact for events, responding to all requests on time and consulting with the client to determine event needs such as space, physical set-up, AV and technical requirements, catering, and event support. Register and/or check visitors in and out through exclusive use of the visitor management system Issue temporary badges and maintain accurate daily logs Log, maintain, and store incoming and outgoing mail and packages, communicating with recipients through standard messaging to notify them of mail or package deliveries. Maintain accurate building and area information as the hub for all inquiries Respond and follow through on requests for information and communicate with all levels of management with minimal supervision Report and request work orders as needed to resolve issues with all facilities services including janitorial, copier services, parking, badging, and conference rooms Organize and maintain neat, clutter-free lobby / front desk areas at all times Other client services: luggage storage, lost & found Anticipate and respond promptly to the Client's needs and inquiries via the Guest Services shared mailbox Maintain the highest professional standards and decorum with all clients, tenants, vendors, customers, and property management teams by working cooperatively and collaboratively and by communicating in a clear, positive, and effective way Anticipate and respond to the Client's needs and concerns Identify potential risks or impediments and escalate, to ensure no incident or disruption to the Client's operations. Additional job duties, as requested Who are we looking for Required High school diploma or GED 3+ years of experience in Hospitality, Soft Services, or Operations including people management. Advanced hospitality skills with a passion for service Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment. Proficient in Google Suite Preferred Knowledge of the commercial real estate industry Schedule: Monday - Friday 7:30 a.m. - 4:30 p.m. Pay $75,000 - 76,000 annually | |